Infrastructure Analyst III (Software Asset Management)

Job DescriptionJob DescriptionJob Title: Infrastructure Analyst III (Software Asset Management)Location: RemoteHire Type: Contingent Work Model: RemoteHourly: $35.00 – $48.00Contact Phone (716) 256-1267Contact Email bfesmire@imaginestaffing.net No C2C or Sponsorship Available
Nature & Scope:Positional OverviewAre you a meticulous and innovative Infrastructure Analyst looking for your next exciting opportunity? Join our client’s dynamic team, where your expertise in Software Asset Management will be highly valued. If you're passionate about optimizing systems and driving efficiency, we want to hear from you! Apply now to make a significant impact in a role that challenges and rewards you. Role & Responsibility:Tasks That Will Lead To Your Success

• This role will function within an existing Software Asset Management team.
• Respond to and resolve help desk escalations based on outcome of previous incidents.
• Complete related master work orders or request-based tasks.
• Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
• Use basic diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff.
• Participate in project work within the team.
• Provide coaching to less experienced staff on processes.
• Complete evening responsibilities as scheduled.
• Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports and reflects the brand.
• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills & Experience:Qualifications That Will Help You Thrive

• Minimum of 4 years higher education and/or work experience.
• Expertise with ServiceNow SAM Pro
• A solid understanding of the different type of software licensing - including but not limited to large Enterprise License Agreements, and entitlement vs. consumption license positions.
• Prior experience communicating technical problems to management.
• Strong customer focus, including ability to manage customer needs and multiple work priorities.
• Prior experience providing updates and statuses.