Infrastructure Engineer - End User Services

Job Description

About the role

As an Infrastructure Engineer you’ll be responsible for the design, build and implementation of technical solutions that provide business value and deliver an ambitious and exciting roadmap.

You’ll support the organisation through a digital transformation into a modern workplace, replacing our legacy estate with new and innovative technologies.

You’ll own complex production incidents, collaborating with our wider technical teams as required to enable you to troubleshoot and resolve them effectively.

You’ll be able to continually assess our ways of working to develop and improve our processes, which can improve our efficiency.

You’ll be a role model within your team, providing a deeper level of technical knowledge to peers, and you’ll provide regular support and mentoring to junior members of the team.

We recognise that flexibility will look different for each person. So if you’re looking for an alternative working arrangement, we’ll consider different working options providing we still meet our member’s needs, and where we can, we’ll make it happen. So if you’re looking for a different working pattern, have a chat with us before you apply or during the application process to see what the possibilities are.

About you

We’re looking for an experienced End User Engineer with demonstrable and broad expertise in your specialist area. Previous experience of supporting digital transformations, including but not limited to implementing M365 is highly desirable.

As we embark on our own M365 transformation, experience with OneDrive, Exchange Online, Azure, Intune and Purview are highly desirable.

You’ll be a motivated and engaged team member, working collaboratively with peers to achieve shared objectives, whilst being comfortable to work with a level of autonomy.

You’ll have a willingness and aptitude for learning new systems and processes, and you’ll be proactive in driving your continuous development.

Experience working with both Agile and Scrum would be desirable.

Experience within the following technologies –

• Purview
• OneDrive
• SharePoint Online
• Exchange Online
• Azure MFA
• Windows Client Operating Systems (7, 10, 11 – coming soon)
• Microsoft Endpoint Configuration Manager (SCCM – Packages, Applications, Task Sequences etc)
• Web browsers – Microsoft Edge & Google Chrome
• Enterprise Site List
• PowerShell
• Microsoft Defender for Endpoint
• Symantec Client Anti-malware (Windows 7 only – retiring soon)
• Microsoft Endpoint Manager (inTune)
• Managed Print (Control Suite aka Equitrac)
• AWS Workspaces & VDI Solutions
• Client PAC File updates
• Active Directory
• Group Policy – Client only
• CheckPoint EndPoint - VPN for Win 7 & 10, Port Control & Encryption for Win 7 only
• Microsoft 365 Apps for Enterprise
• MS Teams
• Azure Active Directory Connect
• Mobile Email Services (BlackBerry UEM)
• Mac & iOS management /Jamf (coming soon)
• Java client
• PCI client

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