Infrastructure Sales Specialist

Job Description

The role is key to ensuring proactiveness and efficiency in KONE Infrastructure sales, asset management planning/tendering. As part of KONEs London & Southeast team you will be responsible for prospecting, lead handling and sales support activities especially in the pre-sales phase of sales cycle.

Key Experiences & Skills

Sales support, manage pricing and tender offering

• Supports Infrastructure Sales Plans (ISPs) Aviation & Rail (lifts & escalators)
• Drives and owns tender submissions ensuring customers requirements have been heard and incorporated.
• Utilizes Tendering tools and CRM, to collate documentation.
• Collaborates with sales personnel to ensure accurate customer data and hierarchies with internal management systems (SAP & CRM).
• Proactively monitors leads and new opportunities within CRM, ensuring works are assigned to the correct owners.
• Coordinates the customers approval of designs and lay-out drawings.
• Maintains tendering tools and master templates as instructed by sales manager / product manager.
• Responsible for collating reports and summaries for sales, marketing, installation, delivery, finance managers etc.

Customer relationship coordination

• Supports KONEs position and customer base in the aviation/rail market.
• Supports development of customer relationships, profitability, customer loyalty and satisfaction.
• Coordinates/supports and follows up customer plans for strategic delivery.
• Promotes and demonstrates the value of KONE digital offering.

Manage Sales Funnel

• Owns and manages CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
• Collaborates with the sales and operational teams to drive results through orders, contracts, and market price development.
• Identifies key areas for business growth within the airports/rail environments, through customer relations and data analysis.
• Supports sales result for the infrastructure business on short and long term.
• Owns the Coordination and submission of tenders.
• Utilizes global processes and tools for local benefit.

People

• Collaborates with Internal team(s) (Operations mangers/technical & performance specialists) to build customer relations.
• Clearly communicates the value of KONE solutions to customers in line with their own performance goals.
• Engages with the team members to achieve better results through sharing of best practices.
• Coordinates adequate resources to achieve the short- and long-term targets (tender ownership)

Key Skills & Experiences

• Background in Infrastructure is beneficial but not essential.
• Previous experience in Sales or Customer Service.
• Advanced office-tools literacy.
• Contractual and financial understanding.
• Customer service mindset - desire to understand what creates value to our customers and courage to experiment in innovate thinking.
• Good administrative skills.
• Excellent interpersonal and team working skills.
• Effective communication skills in English (written and spoken).
• Handling customer questions & inquiries.
• Attention to detail.
• Knowledge in Salesforce & Asite is beneficial.

Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Kone Discounts, Bonus.

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