Installation Manager

Job Description

Life is a fifth- British family business. Known for our completely personalised and fresh approach to design, we create exceptional quality kitchens for the most discerning of clients. Part of the Danesmoor Group, our roots trace back to the early 1900s. We’re proud to be part of the largest and longest established kitchen supply and manufacturing business in the UK – with unprecedented 500,000 sq.ft. in-house manufacturing premises at our headquarters. We also have the industry’s best partnerships with World leading appliance, storage, and material brands

Life Kitchens are looking for the successful candidate to take responsibility for ensuring that installations meet the required quality and specification to delight our customers. It is the installation manager’s responsibility to ensure that the installation teams carry out the install accurately (within defined company tolerances) and as efficiently as possible whilst ensuring Life Kitchens standards are maintained to a first class, right first-time basis. The role will also involve customer liaison to ensure the customer is satisfied with the installation from the start of the job to the end sign off.

Responsibilities:

• To recruit, organise and motivate, train installation teams.
• To manage the installation teams to ensure they undertake their role on a ‘Right First Time’ basis.
• To undertake site surveys in a manner that ensures the installation is completed a smoothly as possible.
• To maintain customer service and customer etiquette standards and represent Life as a high-quality kitchen brand.
• To engage fully in ensuring subcontracted installation teams fully understand what is required of them by Life Kitchens, and that installers can carry out the task allocated assisting and training where appropriate.
• To assist and ensure our installation sites are kept clean and there is a safe working environment, in accordance with company requirements for Health and Safety and general presentation.
• To initiate, control and maintain the necessary documentation required to carry out your role and play a part in assisting in this throughout the process.
• To lead a highly motivated team that: Always demonstrates a “can do” attitude, continually reviews performance and delivers annual improvements.
• To liaise with head office and showrooms, keeping them up to date at key points in the process.

Essential Requirements

• Proven experience in a similar role, i.e. installation of kitchens and bedrooms
• Previous experience of working in a field-based environment
• Experience of working in the building trade
• Self motivated
• Proven experience of being able to influence at all levels including site, end users and commercial/contract customers.
• High level of technical knowledge
• Ability to work under pressure and problem solve
• Articulate and well presented
• Conscientious and flexible
• Ability to communicate with stakeholders at all levels
• Excellent customer service
• Full, clean driving licence
• Flexible approach
• Right to work in the UK

Desirable Requirements

• Previous joinery or kitchen fitting experience
• SSTS qualification
• CSCS card
• Knowledge of NHBC and its tolerances and its tolerances

Practical Requirements

• The role will require the following: -
• Lifting/manoeuvring of kitchen appliances and cabinets.
• Close inspection work and the ability to differentiate accurately between materials.
• The ability to follow the requirements of Standard Operating Procedures and work with minimal supervision.
• Ability to operate a PC