Instrument Service Technician

Job DescriptionInstrument Service Technician
Amesbury, Wilts - with occasional travel nationally/Ireland
Hours - Mon-Thurs 0800-1630, Fri 0800-1230
Salary - £40k

Are you a skilled technician with a passion for precision and customer support? Join our client, a leader in water quality and measurement solutions for over 130 years, and be part of their mission to provide reliable, innovative analysis tools for lab and field environments.

Role Overview

The Instrument Service Technician will play a key role in maintaining, repairing, and calibrating specialised water and measurement instruments. This hands-on position involves direct customer communication, managing technical queries, co-ordinating service requests, and ensuring exceptional customer support. The Technician will focus on providing timely and accurate solutions while contributing to product improvement and customer satisfaction.

Responsibilities:

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• \nCustomer Service & Process Improvement: Maintain a customer-focused instrument return department, implement system improvements, and document processes to ensure excellent service.

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• \nTechnical Support: Address customer inquiries, provide application support, and deliver customer training sessions on product use, both online and in person.

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• \nInstrument Maintenance: Diagnose, repair, and calibrate instruments (training provided) while managing preventive maintenance and quality control.

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• \nData Management & Reporting: Accurately document customer interactions in CRM and ERP systems, and identify trends to inform product improvements.

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• \nProblem-Solving: Conduct root cause analysis for technical issues, implementing corrective and preventative measures to prevent recurrence.

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• \nProduct Feedback & Development: Collect and relay customer feedback to support product development, enhance user satisfaction, and improve technical support standards.

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Qualifications:

Essential:

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• GCSE-level qualifications or equivalent.

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• Valid, clean full U.K. driver’s license.

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• Strong technical and analytical skills, with a background in general electrical/mechanical knowledge.

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• Proficiency in Office 365 and excellent communication skills.

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Desirable:

• Scientific qualification and/or additional skills.

Personal Attributes:

The ideal candidate will have strong organisational skills, a practical approach, and a proactive mindset. You should be comfortable working independently, managing competing priorities, and building positive customer relationships.

Key Performance Indicators:

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• Responsiveness and accuracy in resolving Instrument Service requests.

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• Documented process improvements and timely responses driving customer satisfaction.

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• Effective reporting and trend analysis for continuous service enhancement.

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Why Join our Client?

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• \nInnovative Environment: Work on pioneering products that lead the field in water and measurement.

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• \nProfessional Development: Access to training in technical maintenance and calibration, with opportunities for career growth.

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• \nSupportive Team Culture: Join a dedicated technical support team and contribute to continuous product improvement initiatives.

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On offer is a competitive salary of £40,000 plus a great working environment, early finish on a Friday and opportunities for development.

 

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