IT Infrastructure & Support Analyst

Job DescriptionJob DescriptionIT Support Analyst

Are you a tech-savvy problem solver with a passion for innovation and customer service? Join our team as an IT Infrastructure & Support Analyst, where you’ll have the opportunity to make a meaningful impact by supporting cutting-edge technology and improving workflows for a diverse team of professionals.

In this role, you’ll be the go-to expert for IT solutions, providing primarily Tier 2 technical support and guidance to ensure seamless operations across the organization.  There will be opportunity to work on Tier 3 support and special projects around cybersecurity, AI, and SharePoint. If you’re looking for a role where your technical skills and creativity are valued, and you can grow your career in an engaging and dynamic environment, this is the opportunity for you!
 
What You'll Do

• Be the Hero for Tech Support: Provide Tier II and some Tier III support to approximately 120 on-site and remote users, solving technical challenges efficiently and effectively.
• Drive Innovation: Research and implement technical solutions to improve workflows and strengthen security.
• Manage IT Assets: Take ownership of IT inventory, ensuring accuracy and readiness for deployment.
• Empower Users: Create training materials, deliver hands-on training, and ensure users feel confident with the tools they use.
• Master the Technology of the Conference Room: Support advanced AV setups for platforms like Microsoft Teams, Zoom, and more.
• Collaborate & Escalate: Partner with external vendors to resolve escalated issues and tackle specialized projects.

 
What We’re Looking For

• Education:
  • Bachelor’s degree in Information Technology or a related field OR an Associate’s degree with 3+ years of related experience 
• Experience:
  • At least 2 years of hands-on experience in IT support (Tier 1 and Tier 2) within a Windows 10/11 environment
  • Familiarity with:
    • Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, Teams)
    • Salesforce
    • Active Directory, Zoom, and MacOS administration and support experience
  • Proven Experience in Microsoft Office 365 Admin Center or Microsoft 365 Certified Administrator

• Skills:
  • Strong communication and interpersonal skills.
  • Proven ability to manage multiple projects and adapt to a rapidly changing environment.
  • Excellent problem-solving abilities with attention to detail.

 
What Sets You Apart

• Experience with Fortinet VPN
• Technical certifications (e.g., Microsoft, CompTIA)
• Knowledge of Salesforce administration or configuration
• Previous experience in MacOS support
• Experience with Microsoft Multi-Factor Authentication (MFA) 
• A collaborative mindset and ability to work across diverse teams

 
Why Join Us?

• Innovative Environment: Work with the latest technologies and play a key role in driving efficiency and innovation.
• Career Growth: Gain exposure to a wide range of IT responsibilities and opportunities for professional development.
• Team Collaboration: Join a supportive and dynamic team that values your contributions.
• Make an Impact: Your work will directly enhance the efficiency and effectiveness of the organization.

If you’re ready to take your IT career to the next level and be part of a team that values innovation, service, and growth, we want to hear from you!

Salary $60-75K DOE, plus excellent benefits including a pension
Direct Hire
Onsite location in Downtown Phoenix

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