IT Operations Engineer

• Provide technical support and assistance to end-users regarding computer systems, software,   hardware, and network issues and document all cases.  • Troubleshoot and resolve technical problems either remotely or in person.  • Document and escalate complex issues to higher-level support teams when necessary.  • Install, configure, and maintain computer operating systems, software, and hardware.  • Assist with user account management, including creating, modifying, and deleting user accounts.  • Conduct system and software upgrades and patches.  • Assist in educating end-users on proper system usage and best practices for IT security.  • Ensure network accessibility and availability for all users.  • Execute and maintain planned network diagrams.  • Support the infrastructure team on configuring, implementing, and maintaining of various   technologies “Active Directory, Office 365, System Management, O365 tools, and Backup System.   • Manage the Hardware inventory.  • Support implementing automation services. Requirements Education: Bachelor’s degree in computer science, Engineering, IT, related technical discipline or   equivalent experience in the IT field.  • Years of experience: 2+   • Specific Technical & Practical Knowledge:  - MCSE is a must.  - CCNA is a must.  - CompTIA A+ 100.  • Business, Market & Industry Knowledge:  - Experience in Manage-Engine.  - Experience in Operating systems and Linux.  - Knowledge in Data center management.  - Knowledge in Asset management.  - Knowledge in Active directory and print server.  - Knowledge in SharePoint is preferred.