IT Operations Manager

Senior IT Operations Manager



Permanent



Leeds



Hybrid



Establish and maintain ownership of technology (Infrastructure & Applications) for all IT operational services under the remit of the function.



Communicate with clients, stakeholders, and internal teams to provide updates on IT operational performance, issues, and improvements - briefing Leadership team and senior stakeholders as required

Manage the IT operational teams to adhering to frameworks and best practices such as ITIL, DevOps, CIS and organizational standards.

Establish, Mature, simplify, automate and enhance where possible all Operational Service processes including incidents, builds & security processes.

Prepare and present reports on service metrics, performance trends, and improvement initiatives.

Champions operational involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.

Provides strategic direction and oversight for the full life cycle of IT systems (ALM), working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by operations could drive efficiency.

Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.

Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by the teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.

Working closely with the Senior IT Platform Manager, ensure services, tools, skills and people work in a matrixed way to ensure technology such as storage/compute provisioning and network services, applications, middleware and cloud services can be consumed by the platform team and IT delivery squads

Act as a trusted advisor to leaders, providing strategic guidance on IT service delivery matters as required

Setup and manage relationships with third-party service providers which could include outsourced services to ensure they are delivered in line with contracts and expectations.

Negotiate contracts and service agreements to optimize value and ensure alignment with business needs.

Drive the continuous improvement of IT services through the identification and implementation of best practices.

Leverage data and feedback to identify opportunities for innovation and process enhancements

Foster a positive work environment that encourages collaboration, innovation, and high performance

Undertaking other duties and tasks that from time to time may be allocated to the role holder that are appropriate to the level or role