IT Operations Support Engineer

Job DescriptionJob DescriptionV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more.

Essential Job Functions:

• Works with Tech Owner/Manager and leads to get appropriate approvals
• Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency.
• Support QA and production releases.
• Document information in the form of knowledge based technical notes and articles, including support documentation.
• Provide prompt and accurate feedback to developers and/or customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports as needed.
• Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security.
• Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
• Complete the necessary security, technical and process improvement training curriculum as assigned.
• Onboarding new partners for multiple projects.
• Ability to troubleshoot on-boarding issues.
• Ability to configure monitoring and logs and run regression test scripts.
• Reports out the volume of success & issues on weekly level.
• Ability to pick up on new technology and best practices.
• Ability to prototype new concepts.

Minimum Qualifications and Job Requirements:

• Proven working experience in enterprise technical support
• Basic knowledge of systems, utilities, and scripting
• Team Player
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python.
• Experience with programming SQL
• Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck)

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.