IT Service Desk Specialist II (On-site)

Job DescriptionJob Description

TriStarr Talent has the privilege of working with a dynamic IT Managed Service Provider (MSP) specializing in delivering comprehensive IT solutions to businesses of all sizes. Their mission is to empower clients with cutting-edge technology, unparalleled support, and a seamless IT experience.

If you are a talented Technician with 2 -5 years or experience, a knack for troubleshooting, good customer engagement, and are a continuous learner, we would like to speak with you!   

Position Overview: We are seeking a skilled and customer-focused IT Service Desk II professional to join our team. As a Service Desk II technician, you will be responsible for providing technical support, troubleshooting complex IT issues, and ensuring high levels of client satisfaction. You will serve as an escalation point for Service Desk I technicians and collaborate with cross-functional teams to resolve client issues efficiently.

Key Responsibilities:

• Serve as the primary escalation point for Level I support staff, resolving more complex IT issues in a timely manner.
• Diagnose and resolve hardware, software, and network issues for a diverse client base.
• Configure, deploy, and maintain workstations, servers, and network devices.
• Manage Active Directory user accounts, group policies, and permissions.
• Support Microsoft 365 and other cloud-based applications, including troubleshooting and administration.
• Utilize ticketing systems to log, track, and manage incidents and requests.
• Collaborate with team members to document processes and develop knowledge base articles.
• Perform proactive monitoring of client systems and respond to alerts promptly.
• Participate in client onboarding and offboarding processes, including hardware and software provisioning.
• Provide remote and on-site support to clients as required.

Qualifications:

• 3+ years of experience in IT support, including at least 1 year in a Level II role.
• Strong understanding of Windows and some macOS operating systems.
• Proficiency in troubleshooting networking issues (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with remote management tools and IT monitoring systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks effectively. 

Skills:

• Experience working in an MSP or similar fast-paced IT environment providing both hardware and software support.
• Relevant certifications such as CompTIA A+, Network+, Microsoft MCP/MCSE, Office 365, or equivalent
• Knowledge of scripting such as PowerShell.
• Familiarity with ITIL processes and best practices.

Why Join?

• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• Free Access to Learning Management System
• A supportive and collaborative team culture.
• Exposure to diverse technologies and industries.

Company DescriptionWith over 35 years of experience, Tri-Starr is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you.Company DescriptionWith over 35 years of experience, Tri-Starr is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you.