Junior Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents (258 - Hybrid at the nearest office)

Our client is looking for a Junior Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents ( - Hybrid at the nearest officed)ResponsibilitiesComfortable with a variety of basic software solutionsUpdate troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.Resolve incidents over various communication channels.Good communication, time managementDemonstrated ability and willingness to learn new tools.Dependable and reliableFamiliarity with updating and using a knowledge base.General knowledge of computer systems, analysis techniques, and ITIL processesMust Haves2+ years experience in Tier 1 Desktop SupportAn undergraduate degree in computer science, engineering or mathematicsHybrid at the nearest officeNice to HavesBilingual (French)ITIL V3 or V4Knowledge of Windows 11 Operating SystemsService NowKCSM