Key Customers Solutions Architect (Cloud & AI Infra)

Job DescriptionJob DescriptionAbout the Company

Our client is at the forefront of the AI revolution, providing cutting-edge infrastructure that's reshaping the landscape of artificial intelligence. They offer an AI-centric cloud platform that empowers Fortune 500 companies, top-tier innovative startups, and AI researchers to drive breakthroughs in AI. This publicly traded company is committed to building full-stack infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms, tools, and services for developers.

• Company Type: Publicly traded

• Product: AI-centric GPU cloud platform & infrastructure for training AI models

• Candidate Location: Remote anywhere in the US

Their mission is to democratize access to world-class AI infrastructure, enabling organizations of all sizes to turn bold AI ambitions into reality. At the core of their success is a culture that celebrates creativity, embraces challenges, and thrives on collaboration.

The Opportunity

We are seeking a Key Customers Solution Architect to join our client's team. This role offers the chance to work with state-of-the-art AI and cloud technologies, including the latest NVIDIA GPUs, and contribute to sustainable AI infrastructure development.

What You'll Do

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML challenges

• Guide customers in optimizing GPU performance for ML training and inference workloads, and being a single point of technical expertise for users

• Partner with the sales team to identify new opportunities and promote the latest products

• Act as a bridge to product teams, providing customer feedback and ensuring alignment with customer requirements

• Engage with stakeholders, negotiate solutions, and drive alignment to address customer challenges

What You Bring

• 5+ years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads

• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible

• Experience with Kubernetes and Python programming

• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL)

• Customer-centric approach with a proven ability to build trust and foster long-term relationships

• Strong ability to explain technical concepts to technical and non-technical audiences

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow)

• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow)

• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers

• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines

• Proven experience mentoring technical teams and driving team growth

• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration

• Legal authorization to work in the United States on a full-time basis without sponsorship

Key Attributes for Success

• Passion for AI and transformative technologies

• A genuine interest in optimizing and scaling ML solutions for high-impact results

• Results-driven mindset and problem-solver mentality

• Adaptability and ability to thrive in a fast-paced startup environment

• Comfortable working with an international team and diverse client base

• Communication and collaboration skills, with experience working in cross-functional teams

Why Join?

• Competitive compensation ranging from $180,000 to $300,000 per year (negotiable based on experience and location)

• Comprehensive benefits package, including 100% company-paid medical, dental, and vision coverage for employees and families

• 401(k) plan with a 4% match program and stock options plan

• Flexible remote work environment

• 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers

• Company-paid short-term, long-term , and life insurance coverage

• Up to $85/month for mobile and internet

• Opportunity to work with cutting-edge AI technologies, including the latest NVIDIA GPUs (H100, L40S, with H200 and Blackwell chips coming soon)

• Be part of a team operating one of the most powerful commercially available supercomputers

• Contribute to sustainable AI infrastructure, with energy-efficient data centers that recover waste heat to warm nearby residential buildings

Interviewing Process

• Level 1: Virtual interview with the Talent Acquisition Lead (General fit, Q&A)

• Level 2: Virtual interview with the Hiring Manager (Skills assessment)

• Level 3: Interview with the C-level (Final round)

• Reference and Background Checks: Conducted post-interviews

• Offer: Extended to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of , , , , , , marital status, ancestry, physical or mental , genetic information, veteran status, , or expression, , or any other characteristic protected by applicable federal, state or local law.

Compensation Range: $180K - $300K