Laboratory Field Engineering Technician
Job DescriptionJob DescriptionWe have a contract opportunity for an onsite Field Engineer in Andover Massachusetts. This position is initially approved for 3 months and may be extended.
Pay Rate: $40.00/Hr.
Schedule: Monday - Friday 9:00AM to 5:00PM
Responsible for managing field service support and customer relationship management. The successful candidate will provide services on benchtop laboratory instrumentation systems, including installation, repairs, preventative maintenance, and instrument qualifications. The candidate will be customer oriented, an advocate for the company in customer laboratories, and eager to drive growth.
Job Responsibilities:
• Perform on-site installation, repair, maintenance, qualification, and validation of CAT I designation (Centrifuge, freezer, incubator, cell counters, plate washers, bio-reators etc.).
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering and customer service to expedite repairs.
• Analyzes Chemistry and instrument reports while diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Education: Bachelors Degree in Chemistry, Sciences or related field preferred
Experience:
• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
• Hands-on experience with benchtop laboratory instrumentation systems preferred
Requirements:
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability Safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach on a daily basis in a service function.
• Maintain a valid drivers license and safe driving record.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: https://www.yoh.com/]]>