Landscape Maintenance Account Manager

Job DescriptionJob DescriptionLanded has an opportunity for a Landscape Maintenance Account Manager located in Alexandria, VA. Responsible for managing $1.5M to $2M in residential maintenance accounts in addition to designing and selling enhancements of $1M annually. This role is crucial in fostering strong client relationships and driving business growth through exceptional service delivery and upselling landscape enhancements.

Responsibilities:

Maintenance Production:

• Managing residential maintenance accounts from sale through production. Accountable for quality, budget and timeline.
• Scheduling work to ensure efficient routing and timely production in order to meet customer needs.
• Overseeing the day to day operation of his/her crews to meet budgeted hours and materials costs while maintaining superior quality.
• Ensuring crews have the proper equipment to do their jobs and that equipment is properly maintained.
• Ensuring that job site quality and appearance meet client and Landed LLC standards.
• Inspect properties prior to scheduled service in order to properly prepare specific action plan for service. Adjust schedule as needed and follow up.
• As necessary, perform hands-on work with crews to meet work and scheduling demands.
• Maintain and manage all required paperwork.

Client Relationship Management:

• Build and maintain strong, long-term partnerships with a residential clients in Northern Virginia.
• Ensure that customers are completely satisfied through effective communication, relationship building and regular site visits, becoming a trusted advisor to clients.
• Develop customized landscape maintenance plans that exceed expectations.
• Ensure seamless service delivery by collaborating with our operations team.
• Serve as the primary point of contact, promptly addressing client inquiries and concerns.

Enhancement Sales:

• Proactively identify opportunities to enhance clients' landscapes with value-added services, estimating and selling those enhancements.
• Develop compelling proposals and negotiate contracts to secure additional revenue.
• Monitor project performance and implement strategies to achieve sales targets.

Job Skills/Qualifications:

• prior proven experience in horticulture and field operations such as maintenance techniques, bed maintenance, pruning and planting, and turf care;
• proven experience as an account manager and selling enhancement work to residential landscape clients;
• a degree in horticultural or turf management is . However, sufficient experience may substitute for a degree;
• strong plant & turf insect/disease identification;
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving and analytical thinking abilities.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• excels in the use of Microsoft Office Suite with the ability to easily learn other computer programs specific to our industry for scheduling, invoicing and estimating;
• prior experience using Landscape Management Network software ;
• bilingual in Spanish and English a plus; and
• a valid driver’s license with a clean driving record.

We provide a Drug Free Work Place, advancement within the company, great compensation, and we are an Equal Opportunity Employer.