LCV EUCOM BT Poland: Customer Service Specialist

JOB DESCRIPTION

Title:

LCV EUCOM BT Poland: Customer Service Specialist

Belong, Connect, Grow, with KBR!

Candidates must be Polish

Program Summary

KBR leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the Logistics Civil Augmentation Program contract (LOGCAP). KBR’s enduring mission support of the LOGCAP program dates back to 1992 when we served as the contract’s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 who perform work on the contract in 14 countries.

Job Summary

The Customer Service Specialist interacts clearly and professionally with customers (internal and external), maintains all files (current and historical) and performs a wide variety of administrative office duties.

Roles and Responsibilities

• Independently assess and apply standard customer service techniques and procedures

• Provide prompt, professional customer service at all times

• Exercise judgment to adapt to the needs of each customer

• Assist in designing larger and more complex customer service assignments

• Assist in the development of plans, investigations, and surveys

• Prepare reports with MS Word and Excel.

• Continuous update of online system of record (MAXIMO), designed to manage: service order request and assets

• Comply with all safety processes and procedures, maintaining a safe working environment

• Position may involve a rotating schedule

• Perform other duties as assigned

Basic Qualifications (Required Education, Experience, Skills, and Certifications)

• Requires a High School Diploma or equivalent and at least 1 years of relevant Customer Service experience

• Must have excellent communication skills including Fluency in English (speaking, reading, writing)

• Requires experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint)

• Must possess a high level of professionalism

• Requires a high degree of efficiency and a sound work ethic

• Must be detail oriented

• Must be capable of working under pressure and with minimal supervision

• Requires Poland ID and/or a valid passport with at least 6 months of validity and 6 blank pages

• Availability immediately

• This position is under the local Poland payroll, and candidates must be Polish .

Qualifications ( Education, Experience, Skills, and Certifications)

• Advanced knowledge and skills with the MS Office Suite.

• Knowledge of MAXIMO program or similar system

KBR Benefits

We support career advancement through professional training and development.

and Diversity at KBR

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those and working together, we are more innovative, more resilient, and safer. We Deliver – Together.