Lead Control Management Officer - Consumer and Small Business Banking Operations

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Lead Control Management Officer to join ourConsumer and Small Business Banking (CSBB) Operations Control Management Team.In this role, you will:Lead complex initiatives designed to mitigate current and emerging risks with broad impactAct as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional areaMonitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategiesMonitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional areaDevelop and implement risk monitoring and risk reporting processes and controlsCollaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategiesLead Control Management project or virtual teamsRequired Qualifications:5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.Desired Qualifications:Strong Process Management and Project Management experience.Experience leading or supporting critical business transformation activities. Strong experience with enterprise risk programs including; Risk and Control Self-Assessment (RCSA) and change management. Exceptional critical thinking skills, specifically with the ability to continually learn complex line of business processes and then assess for effectiveness, unmitigated risk, and opportunities for enhancement. Strong communication skills, both oral and written, with the ability to tailor messages based on the audience. Ability to influence and negotiate across multiple levels of stakeholders in a collaborative environment without direct organizational authority. Experience working with or supporting call centers, Interactive Voice Response (IVR), and other telephony technology.Experience with data warehouses, complex reporting and analytics.Experience with robotics and intelligent automation. Knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.Job Expectations:Ability to travel up to 5 %Ability to work onsite three (3) days a week. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.