Lead Field Specialist (Downstream Chemicals - Water technical support)

Join our Downstream Chemical Team

Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients. Builds customer relationships to identify future requirements to help revenue growth. Leads and develops collaborative efforts to solve complex and unique technical problems.  Provides technical guidance and mentorship to operations teams to enable safe and compliant service and support for our customer's needs.

Partner with the best

Job Description Summary

This Lead Field Specialist role within Downstream Chemicals Service Delivery organization will provide technical support to one of our largest Downstream Chemicals customers focused on delivering Water technologies and optimizing related applications across North America. In this role, the specialist will be viewed internally and externally as a field subject matter expert in Water related technologies, applications and disciplines including cooling towers, boilers, wastewater treatments and industry specifications.

As a Lead Field Specialist, you will be responsible for: 

• Leading Water technical support efforts across existing accounts and new accounts with our key customer within North America to enable flawless execution through involvement in pre-planning, job execution, and post-job analysis
• Working closely with Service Delivery, Sales and Technology teams to design technical job programs including risk mitigation plans to meet customer’s objectives and maximize revenue potential
• Providing on-demand support for cooling, boiler and wastewater applications in refineries including technical recommendations for new chemical applications
• Building trusting relationships and interfacing with key customers at both corporate and field facilities
• Identifying and collaborating with field team to drive projects, technical and innovative solutions that bring value to our customers
• Participating and providing technical leadership in industry forums
• Performing annual technical audits and health checks on all assigned accounts
• Providing support to Operations, Technology and Manufacturing for process technology portfolio as needed including roll out and application of new technologies in the field
• Providing technical presentation for customers and field personnel
• Performing job analysis to understand application hazards & incident potential
• Working on field incidents related to products/services and participate in incident investigation when required ensuring end to end process
• Taking on special projects including Product Line specific responsibilities, as assigned

To be successful in this role you will:

• Have a Bachelor’s degree in an Engineering discipline, (Chemical Engineering )
• Have a minimum of 10+ years of Downstream refining experience/5+ years industrial water process/plants experience
• Have a solid understanding of cooling water, boiler and digital technologies as well as wastewater treatment plants and industry standards with 5+ years of field/operations/application support experience
• Be able to function independently as well as in a team environment
• Communicate effectively - able to convey complex technical concepts accurately and concisely to all individuals of all levels of experience both in a written and oral format
• Be available to travel up to 50% of the time
• Develop and provide technical mentorship to others
• Be available on call outside of normal business hours
• Be able to lead, plan, coordinate and deliver projects and programs successfully

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Monday – Friday, (8am -5pm) 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.  

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care
• Pet Insurance
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to , , , or , , , or expression, , , protected veteran status or other characteristics protected by law.