Lead Maintenance Technician

Job DescriptionJob DescriptionPosition Purpose

Ensures the community's physical integrity by coordinating the maintenance team's workflow and performing administrative tasks related to maintenance. As a working lead, assists in completing the maintenance team's duties, including completing work orders, preparing apartments for move-in, grounds upkeep, and preventative maintenance. Partners with the community manager to provide leadership to the maintenance team, modeling the work performance, attitude, and behavior that is expected of all team members.

Essential Responsibilities:

Technical

• Diagnoses and performs minor and routine maintenance and repair such as electrical, plumbing, AC, heating, appliances, pools, water irrigation, fire suppression, stairs, gates, fences, patios, railings, carpet, tile, flooring, roofing, gutters, lighting, fireplaces, ceiling fans, doors, cabinets, windows, locks, security systems, etc.
• Responsible for grounds, pool, and exterior upkeep, including loose garbage and pet waste, snow removal, and ensuring the property is attractive and functional for residents and prospects.
• Successfully handles AC diagnostic troubleshooting work orders and repairs/replacements, minimizing the use of outside contractors. Teaches other maintenance team members AC fundamentals and assists in their technical development.

Administrative

• Coordinates maintenance activities for the community. Performs tasks or assigns to other staff members.
• Oversees and inspects the work of maintenance team.
• Maintains records of all preventative maintenance, service requests, expenditures, make-ready, etc.
• Maintains awareness of the condition of physical property throughout the community. Immediately corrects unsafe conditions and plans corrections for other needed repairs.
• Maintains inventory of needed parts and maintenance materials. Orders as needed, utilizing a computerized ordering system.
• Manage the on-call process so residents’ issues are responded to promptly. This includes utilizing a personal cell for taking residents’ calls through the answering service to respond in a timely manner to emergency maintenance calls and being available to take other maintenance technicians’ calls with technical questions.

Leadership

• Handles resident issues related to maintenance complaints in a timely manner, communicating issues with the Manager.
• Inspects and helps coordinate all needed make-ready repairs and services, sometimes being responsible for completing a make-ready.
• Models the work performance, work ethic, attitude, and behavior expected of all team members.
• Other maintenance duties as assigned. Assists the maintenance team in any aspect of their positions.

Licenses

• HVAC certification required. If not certified, ability to become certified within the timeframe designated by the community manager.
• EPA license Type II or Universal required.
• OSHA 10 hour .
• Certified pool operator license, required at property with a pool. If not certified, the ability to become certified within the timeframe designated by the community manager.

Critical Key Performance Metrics

• Work Order per day average
• Work Order completion average - standard less than three business days.
• Make Ready turnaround time – Less than ten days

Job Specifications

• Three years’ prior experience in a related field required.
  • Knowledge of safety regulations with an ability to maintain the highest safety standards.
  • Computer knowledge to communicate via email using Outlook, use computerized time keeping system, order materials online.
  • State driver’s license and working vehicle for business use.
  • Ability to provide personal hand tools.
  • Smart phone required for use at work.
  • Proactive, positive attitude to lead and assist maintenance team to ensure that residents’ needs are met, and prospects view a community in which they would like to live; a sense of urgency; organizational skills.
  • Strong communication skills and behaviors that reflect Haley Residential’s core values. Portrays a “how can I help?” attitude.
  • On-time, consistent attendance is an essential function of the position.

Physical Requirements (% of work time)

• Constant need to be on feet. (66-100%) Constant need to perform activities such as: (66-100%)

Bend/Stoop/Squat/Kneel

Perform routine maintenance.

Climb Stairs

To reach upper level units.

Push or Pull

Move furniture, appliances, open and close doors, etc.

Reach Above Shoulder

Perform routine maintenance.

Climb Ladders

Perform routine maintenance.

Grasp/Grip/Turn

Handle tools and equipment.

Finger Dexterity

Handle tools and equipment.

• Constant need to lift or carry 1–25 lbs. (66-100%) Frequent need to lift or carry 25–50 lbs. (33-66%) Occasional need to carry 50–75 lbs. (1–33%)
• Constant need to see and observe. (66–100%)

Working Conditions

• Working both indoors and outdoors in any weather condition.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.