Lead Operations Engineer

Job Summary Job Description What is the opportunity? Lumina is RBC’s internal enterprise data and AI platform, purpose-built to drive innovation at scale. Designed for use by engineers, data scientists, and business analysts, it is a key enabler in the development of leading-edge AI models while ensuring the safety, responsibility and resilience that are at the core of RBC’s approach to AI. With Lumina, our teams have access to RBC’s data assets to derive high-value insights and develop transformative solutions that can solve business and client needs in every corner of the bank. We are seeking a skilled, collaborative, and motivated Lead Operations Engineer to join our dynamic Lumina Cloud Platform team. Initially, the primary emphasis of this role will be on the Cloud Data Lakehouse (Snowflake) platform. In this critical role, you will be responsible to ensure the smooth, reliable, and efficient operation of our Cloud Data Lakehouse environment. Your expertise will be essential in providing platform related technical support, performance optimization, and troubleshooting while driving best practices in operations. After the initial focus on the Cloud Data Lakehouse (CDL) platform, we anticipate this role to evolve to encompass a broader scope, bridging operations of the Lumina Cloud Platform product suite and ensuring seamless integration across platforms. Join our team to make a significant impact in the world of Lumina Cloud Platform Operations. What will you do? Provide daily operational support for CDL focusing on monitoring, troubleshooting, and resolving technical issues related to data warehousing and ETL processes Work closely with data engineers, analysts, cross-functional teams, and other stakeholders to address support requests and incidents related to CDL Optimize and enhance performance of Snowflake workloads through SQL query tuning, resource monitoring, and scaling solutions Assist in developing, deploying, and maintaining data pipelines within Snowflake Collaborate with data engineers and analysts to ensure data integrity, availability, and accuracy across datasets and workflows Proactively identify opportunities for improvement and implement best practices for the CDL platform including security, user management, and access control Work closely with platform engineering team to ensure platform integrity, availability and enhance the efficiency and reliability of CDL operations Maintain up-to-date documentation on CDL configurations, processes, and troubleshooting guides What do you need to succeed? Must Have 2-4 years of experience in technical support or data engineering, focusing on Snowflake or other cloud-based data warehousing solutions Proficiency in SQL for query optimization and troubleshooting Familiarity with cloud platforms such as AWS, Azure, or GCP Knowledge of Terraform, RedHat, OpenShift is a plus Snowflake certification is beneficial Understanding of data governance and security best practices is a plus Strong analytical skills to resolve complex technical issues Self-starter with excellent communication skills and a collaborative mindset for effective team work Nice to Have Experience with scripting languages (Python, Bash) Familiarity with data modeling, schema design, and database management Knowledge & understanding of operational support frameworks Experience working in an Agile environment What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-POST #LI-Hybrid Job Skills Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2024-12-03 Application Deadline: 2025-01-04 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. ​​​​​​​ We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .