Level 2 Network Operations Support Engineer

Job DescriptionJob Description

Level 2 Network Operations Support Engineer

Experience: 5+ Years of Experience

Salary: 65K-85K Plus Benefits

Shift Time: 11am - 7pm EST

Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Network Professional who will be responsible for the day-to-day- activities, change controls and maintenance on all networking equipment that includes patching, replacing and troubleshooting. Serve as escalation and mentor to the Level 1 Team.

Major Responsibilities:

• 3-4 years of experience with IT helpdesk or support position.
• Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
• Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
• Able to self-manage and hold themselves accountable.
• Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
• Enjoy people and care to develop strong relationships with clients.

The Job:

• Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
• Just as the Level 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!
• Learn the ins and outs of our clients' unique work environments.
• Work to quickly resolving incidents submitted by our clients.
• Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
• Enter all work as service tickets and time as it occurs.
• Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment.
• Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
• Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
• IT environment documentation to include system reviews and recommendations.
• Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Must have qualifications:

• Bachelor's degree in engineering, computer science, management information systems, or related field . Equivalent work experience may be substituted.
• 3 + years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
• 3+ years of experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture
• 3+ years of experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •
• 3+ years of experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired
• Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling
• Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus.
• Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
• Experience with Cisco AMP - Advanced Malware Protection
• Experience with Cisco Umbrella (On-premise and Cloud Solutions.)
• Experience with DUO MFA

Bonus:

• Group Policy experience in pushing software to client computers.
• Group Policy experience with Windows 10 deployments.
• Experience with iPhone/iPad/Android.
• Experience supporting phone systems from Microsoft Teams
• Experience with Apple computers in a networked environment.
• Experience creating images of computers and deploying across network.
• Networking experience (configuring/deploying network switches)
• Wireless network support.
• Nable RMM (remote management of computers).
• Cisco/Meraki equipment experience
• Experience supporting printers/copiers in a networked environment.
• Certifications are . Microsoft Certs are a big plus.
• Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
• IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
• Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.
• Implementations and support of backup and disaster recovery solutions.

Non-skill requirements:

• Pass a background check.
• Able and willing to lift 50+ lbs of equipment.
• Be legal US or have a USA work permit
• Have reliable transportation to get to and from office and to client locations.