Level I Systems Engineer

Job DescriptionJob Description

Position Summary: 

As a Level I Systems Engineer, you will play a key role in delivering high-quality technical support to our clients, ensuring their IT systems operate smoothly and efficiently. You will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions, and delivering outstanding client delight!

Key Duties and Responsibilities: 

• Provide technical support to clients via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues promptly and efficiently.
• Delight the customer while supporting either from office or in-person/onsite.
• Work closely with other engineers to ensure required dependencies are being met. 
• Demonstrate initiative, independent judgment and utilize established procedures to address client needs. 
• Escalate complex technical issues to appropriate teams or senior technicians for resolution.
• Support, Install, configure, and maintain hardware and software systems.
• Document all technical support interactions, solutions provided, and resolutions achieved.
• Stay current with industry trends, technologies, and best practices.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization. 

Required Skills and Abilities:  

• A strong foundation in IT concepts, including hardware and software troubleshooting methodologies.
• Ability to analyze and diagnose technical issues efficiently, employing critical thinking and logic to identify root causes and implement effective solutions.
• Exceptional communication and interpersonal skills are crucial for effectively interacting with clients.
• The ability to work collaboratively with other technical support specialists, engineers, and teams within the organization to share knowledge, escalate issues when necessary, and contribute to a positive team environment.
• Strong documentation skills to accurately record all technical support interactions, solutions provided, and resolutions achieved. This ensures transparency, knowledge sharing, and continuity of support.

Education and Experience: 

• 1-3 years' experience in a technical support role, preferably in a Managed Service Provider environment - .
• Experience troubleshooting M365.
• Strong knowledge of Windows operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is a plus.

Benefits and Fun Stuff: 

StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics.  Step into a workplace that pulses with fun and vitality - our dynamic environment, complete with exercise equipment and popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight, we ask you to join us, not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here! 

• Generous Paid Time Off Policy 
• Telecommuting Days 
• 401k + Employer Matching 

• FREE - Employee Assistance Program (EAP) 
• Standalone Telemedicine Plan 
• Medical, including a $0 Cost Employee Plan 
• Dental 
• Vision 
• Employer Paid STD, LTD, and Life Insurance Policy  
• Voluntary Life Insurance 
• Coffee and Snacks 
• $2,000 Employee Referral Bonus 
• Certification Incentives