Logistics and Customer Care Specialist

Job DescriptionJob Description

Wieland - Creating Value for !

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, , & respect.

Wieland is hiring a Logistics and Customer Care Specialist. The Logistics and Customer Care Specialist will be responsible for running the complete logistics system of the company, while also being the day-to-day front-line contact with customers.

 This role is located in Delaware, OH and will be fully on-site

Logistics and Customer Care Specialist Responsibilities:

• Operative support to the creation of a comprehensive logistics system.
• Manage all inbound and outbound shipments, including imports from parent company.
• Seeks resolution to issues relating to incoming and outgoing shipments.
• Prepares and arranges for freight pickups which can include repackaging, handling of products, preparation of packing lists.
• Processes orders, changes, adjustments, and accurately loads into company`s system.
• Communicates to customer acknowledgement of the order.
• Answers and addresses customer inquiries in addition to communicating any possible delays.
• Maintains up-to-date customer profiles in company`s system.
• Prepares and sends invoices in a timely fashion.
• Primary internal point of contact for customer after sales.

Logistics and Customer Care Specialist Qualifications:

• 4+ years of experience in logistics with international network, preferably with customer service.
• High School Diploma Required.
• Associate or Bachelor’s degree in Business or Logistics .
• Strong computer skills in Excel and Word required.
• Ability to form positive relationships with internal & external customers.
• Problem-solving skills.
• Detail oriented.
• Knowledge of QuickBooks a plus.
• Italian knowledge a plus.

Company DescriptionAs the copper and copper alloy specialist at the top of the world league, we provide support for our customer’s success from many locations and continents – backed by a reliable, flexible supply network and the best services of unvarying quality. In response to the global challenges of our time such as climate change, digitization, and minimized draw on resources, we design our products, services, and technologies to provide sustainable and innovative solutions.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, , & respectCompany DescriptionAs the copper and copper alloy specialist at the top of the world league, we provide support for our customer’s success from many locations and continents – backed by a reliable, flexible supply network and the best services of unvarying quality. In response to the global challenges of our time such as climate change, digitization, and minimized draw on resources, we design our products, services, and technologies to provide sustainable and innovative solutions.\r\n\r\nWieland's Cultural Values\r\n\r\nWieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, , & respect