Maintenance Manager

Job DescriptionJob Description

MAINTENANCE MANAGER  ($75K-85K)

Benefits include:

• Mileage reimbursement
• 2 weeks paid vacation
• 100% premium paid employee health insurance 
• 100% paid employee short term & life insurance policy

This position requires:

• Monday - Friday, 9am - 6pm (plus on-call availability as needed)
• Dependable vehicle for transportation to, from, and around the portfolio
• Proficiency with Google and  Microsoft Office Suite
• Excellent phone, written, and in-person communications

Job Overview:

The Maintenance Manager represents UDP and therefore should embody UDP ethics by being passionate, energetic, enthusiastic, self-directed, with a professional appearance and presentation. The Maintenance Manager's core purpose is maintaining all physical assets in the Portfolio, particularly preservation and maintenance of each asset. This position manages toward the owner’s objectives as described in the operating budget, in accordance with policies and procedures defined by the company with the primary objective of increasing the net operating income of the Portfolio. The Maintenance Manager provides a quality environment and establishes a positive, productive working relationship with the Portfolio staff.

Responsibilities and Duties:

• Oversight of all scheduled and unscheduled property maintenance functions, ensuring that work is done correctly and efficiently.
• Responsible for timely completion of service requests, including administration of the work order system.
• Oversight of all turn schedules, negotiating prices with vendors for turns, scheduling vendors and overseeing their work. Ensures each turn is completed at least 72-hours prior to move in.
• Maintains a relationship with vendors, conducts on-going vendor management, bids out all work that is completed within the portfolio and ensures all vendors meet insurance and safety requirements.
• Responsible for ordering parts and materials within budget, conducts inventory control monthly.
• Oversight of the maintenance team’s productivity and overall well-being, keeps team members on track, performs regular check in's in line with company metrics and quarterly priorities.
• Involved in the annual budget process, providing multiple bids for comparison.
• Effectively communicates, in writing, anticipated capital needs and maintenance requirements for operating budget.
• Monitors usable life of all appliances, fixtures, boilers, flooring, blinds, etc. to ensure maximum efficiency and for planning capital purchases.
• Prepares and implements changes in systems or assignments in accordance with the findings of the work order system (Yardi), to ensure more efficient management of maintenance operations of the Portfolio.
• Responsible for providing front-line information, documentation, and training regarding any Portfolio-specific special needs (asbestos, remediation plan, deficient plumbing systems, roofs, etc.).
• A sound knowledge of fair market pricing for outside vendors and an ability to negotiate better terms for the property’s benefit.
• Prepare all work scopes and contracts related to all capital projects.
• Create and maintain an emergency plan for all properties within the Portfolio.
• Responsible for management of all emergency services and maintains a thorough knowledge of all building systems in order to perform on-call emergency service as required.
• Other duties as assigned, ensure compliance with city, state and federal safety and environmental laws, codes, standards, and regulations.

Knowledge, Skills and Abilities:

• Customer focus – dedication to meeting the expectations, needs and requirements of internal and external customers, successfully gaining their trust and respect. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Problem solver - Ability to appraise damage and determine the ability to handle situations autonomously and/or determine the need to hire outside contractors.
• Customer focused – dedication to meeting the expectations, needs and requirements of internal and external customers, successfully gaining their trust and respect. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Negotiation - A sound knowledge of fair market pricing for outside vendors and an ability to negotiate better terms for the property’s benefit.
• Safety Knowledge- Ensures that all work done within the portfolio is within local, state and federal guidelines, continually stays up to date on all safety laws.
• Systems Knowledge - Knowledge of electrical, plumbing and mechanical systems including air conditioning. Ability to read and interpret building plans as well as safety rules, operating and maintenance instructions and procedure manuals.
• Communication - Strong verbal and written communications skills (in English), allowing for clear and succinct communication in a variety of settings (phone, in-person and email), and with people of various backgrounds and levels, both internally and externally.
• A strong eye for detail
• Ability to work outside of regular business hours, including weekends, responding to emergency calls, as required.
• Ability to lift 50 pounds with or without accommodations.
• Reliable personal transportation, with the ability to travel between job sites in a safe and timely manner.
• Working knowledge of federal, state and local governing laws.
• Knowledge of Yardi or similar management software system for tracking work orders, and vacant unit make ready dates. Experience with Microsoft Office Suite. Google systems a plus.

Qualifications

• A high school diploma or equivalent is required for this position. Trade school is a plus.
• Minimum of five (5) years’ experience and/or training in maintenance.
• Minimum of two (2) years of maintenance supervisory experience.
• Valid driver license and transportation.
• Experience with both residential and commercial maintenance is required.

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