Manager, People Operations

Job DescriptionJob Description

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20

What We Are Looking For

The Manager, People Operations develops and implements human resources policies and programs to support employee engagement, productivity, and company objectives. This role oversees key HR functions, including job development, compensation, benefits, training, payroll, and employee records. The Manager, People Operations focuses on strategic HR initiatives and compliance ensuring alignment with the organization's mission and core values. This role leads a team of HR professionals, providing guidance and support to achieve departmental goals.

This position does not offer hybrid or remote options.

Schedule: 4 Days per week, 10 Hours per day, Tuesday - Friday, 7:00 am-5:30 pm | Location: San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Serves as a subject matter expert on Human Resources policies, processes and tools, and ensures legal compliance throughout human resource management.
• Maintain knowledge of current HR laws, legislation, and industry trends, and identify opportunities for improvement.
• Draft and revise the employee handbook and HR policies to ensure compliance with relevant laws and regulations.
• Create and update job descriptions to ensure they accurately reflect the roles and responsibilities of each position.
• Manage end-to-end processes related to associate movements from offer to termination and personal life events.
• Stay abreast of industry trends and perform continuous assessment of innovative methodologies, technologies, and approaches.
• Oversee leave requests, facilitate the interactive process for accommodations under ADA and Workers Compensation, and ensure accurate processing of employee wages; serve as subject matter expert for managing leaves of absence and workers compensation within the organization.
• Manage processes, documents, and data in accordance with data privacy expectations and data integrity principles.
• Oversee the administration of employee benefits programs, ensuring they are competitive and compliant with regulations.
• Day-to-day administration of benefits in accordance with local requirements and processes, including sharing relevant information with payroll on time and accurately.
• Use and improve existing tools and processes and participate in the design and implementation of new ones; seek to continuously improve processes and documents with a focus on increased efficiency and employee experience.
• Provide data and insights to drive our benefits and associate management strategy.
• Assist with onboarding, mentoring, and training HR Operations associates on process changes and/or new department initiatives; customize training based on the audience.
• Gather, analyze, and format complex HR data, prepare summaries, and make recommendations based on findings.
• Generate ad hoc reports and identify actionable insights through data analysis.
• Support the HRIS Analyst by overseeing the HR Information System and ensuring data accuracy and security.
• Provide secondary support for payroll processing, audit payroll and benefits to ensure accuracy, and resolve benefits issues.
• Provide consultation on professional development, participate in projects, training, and meetings, and foster a positive team environment.
• Perform related duties as assigned, maintain confidentiality, and ensure the work area is clean, secure, and well-maintained.
• May need to visit multiple SAC Health locations to conduct HR audits, employee training sessions, or meetings with local management teams; therefore, will require valid California driver's license, and auto insurance.
• Exercises autonomy by making independent decisions and taking ownership of tasks and projects; and Identifies opportunities for improvement and communicate them to management.
• Communicate effectively with all applicants, visitors, and staff, and uphold the organization's professional reputation.
• Other duties as assigned by department leadership.

QUALIFICATIONS:

• Education: Bachelor's degree in Human Resources, Business, Finance, or related field required. Master's degree .
• Licensure/Certification: Valid CA Driver's License and auto insurance required. PHR, SPHR, CCP, SHRM-CP, or SHRM-SCP certifications .
• Experience: A minimum of five (5) years of progressive experience in Human Resource management, coupled with technical expertise that showcases subject matter proficiency within the Human Resource domain, is required.
• Essential Technical/Motor Skills: Must have strong technical skills, including proficiency in HRIS and Microsoft Office Suite, to streamline processes and maintain accurate data. Analytical and problem-solving abilities are essential for interpreting HR data and resolving complex issues. Capability to mine and utilize data to test and prove business-related hypotheses, and support decision-making is crucial. Effective communication skills are necessary for interacting with stakeholders, while adaptability to change and project management experience contribute to driving organizational effectiveness. Being tech-savvy and able to find answers to technology-related questions and challenges is important. Compliance with employment laws and regulations is also crucial.
• Interpersonal Skills: Demonstrate exceptional interpersonal skills to build relationships at all levels of the organization. Strong verbal and written communication, active listening, empathy, and emotional intelligence are essential for understanding concerns, resolving conflicts, and fostering trust. Collaboration and teamwork are crucial for working with cross-functional teams. Effective negotiation and persuasion skills help influence stakeholders and drive consensus on HR initiatives. Communicate clearly, offer constructive feedback, respect diverse inputs, and participate in employee engagement activities. Show curiosity, use logical reasoning for decision-making, and be open to partnering with others. Adapt to shifting priorities, troubleshoot obstacles, and assist others with a willingness to learn and an open mind.
• Essential Mental Abilities: Ability to analyze, coordinate and control multiple functions and activities.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status.

Full Benefits Package Effective on Your First Day!

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect