MDP Process Support Engineer II

Key ResponsibilitiesProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.Knowledge of 2 or more processes on 1 or more technologiesFunctional KnowledgeDemonstrates expanded conceptual knowledge in own discipline and broadens capabilitiesBusiness ExpertiseUnderstands key business drivers; uses this understanding to accomplish own workLeadershipNo supervisory responsibilities but provides informal guidance to new team membersProblem SolvingSolves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents ImpactImpacts quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal SkillsExplains complex information to others in straightforward situationsQualificationsEducation:Bachelor's DegreeSkills:Certifications:Languages:Years of Experience:2 - 4 YearsWork Experience:Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Relocation Eligible:No