Ocean Import Operations & Account Manager

Position: Ocean Import Operations & Account Manager



Location: Ipswich, IP10



Salary: £45,000



Hours: Mon-Fri 8:30am-17:00pm



We are seeking a Senior Ocean Import Operations Specialist to join our team at our Ipswich premises. The ideal candidate will have extensive experience in freight forwarding, ocean import operations, and account management, with a focus on customer service, and business retention, working on long-standing, high-revenue customer accounts.



Key Role & Responsibilities



Manage and coordinate ocean import operations for high-revenue customer accounts

Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction

Coordinate with carriers, agents, and other service providers to ensure timely and efficient cargo movement

Handle all aspects of import documentation, customs clearance, and compliance with applicable regulations

Proactively identify and resolve any operational issues or customer concerns

Provide guidance and support to junior team members as needed

Collaborate with sales and business development teams to identify opportunities for account growth and expansion



Essential Experience:



5+ years of experience in freight forwarding, with a focus on ocean import operations

Proven track record of successfully managing key accounts

Strong understanding of import regulations, customs clearance procedures, and international trade practices

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships

Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment

Proficiency in relevant software and systems, including cargo tracking and management toolsBenefits:



Salary range up to £45,000pa

Bonus scheme

25 days holiday + BH

Onsite parking

Pay day treat day

Discount platform

Refer a friend scheme

Employee assistance programme

Role-related incentivesWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.



WR is acting as an Employment Agency in relation to this vacancy