Office Mgr-Customer Service-Planning

Job DescriptionJob Description

Job Title: Office Manager (Customer Service & Planning)

Reports to: General Manager

FLSA: Non-exempt (eligible for overtime)

Location: Bradenton, FL

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Job Summary

An Office Manager plays a crucial role in ensuring the efficient functioning of an organization by overseeing various administrative tasks and managing the warehouse facility resources. This position is pivotal for maintaining a productive and organized workplace, enabling other staff members to perform their roles effectively.

The office manager will also assist with planning and customer service for Signamark, a premium fiberglass door company. Signamark® product lines contribute to the long-lasting value and beauty of homes throughout the United States. Signamark® exterior doors by Trinity Glass International set the benchmark as an industry leader in innovation, quality, and sustainability with a wide range of various door styles.

Successful candidates will render a variety of customer service duties and will pride themselves on their professionalism and have good data/order entry and phone skills.

Responsibilities

• Oversee and coordinate warehouse administrative procedures and review, evaluate, and implement those procedures.
• Establish work priorities and ensure deadlines are met and procedures are followed.
• Manage office supply inventory, anticipating needed supplies, placing and expediting orders for supplies.
• Maintain a safe, secure, and pleasant work environment.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments
• Operates office equipment such as phone systems, computers and terminals as necessary.
• Provides pricing, product availability and delivery/tracking information, processes orders, and problem solving.
• Ability to audit purchase orders as received to ensure orders are complete and ready to process.
• Maintains records by documenting orders and logging phone calls and related clerical duties.
• Knowledge of customer service inclusive of proper phone etiquette, computer skills documentation, information regarding our product, and other information that provides valuable service to our customers.
• Prepare and edit correspondence, reports and memos.
• Serve as the point of contact for internal and external clients.
• Handle incoming and outgoing communications, including phone calls, emails, and mail.
• Maintain warehouse files and records, ensuring they are up to date and properly managed.
• Monitor jobs to ensure they will finish on time.
• Obtain output information (number of finished products, percentage of defects, etc.)
• Prepare and submit status and performance reports.
• Collaborate with quality control, warehouse and other staff.

Required Skills/Abilities

• Proficiency in MS office (Excel, Word, PowerPoint).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize work.
• Interpersonal skills to interact effectively with all levels of staff and external contacts.

Education and Experience

• High school diploma or equivalent.
• Some college .