Oil Shop Manager Assistant

Job DescriptionJob Description

Essential Duties and Responsibilities:

Make initial contact with all customers and suggest services based on manufacturer recommendations.
Responsible for enforcing Car Spa Policies and Procedures relating to your department.
Ensure customer satisfaction.
Identify and promptly resolve customer concerns and complaints.
Ensure compliance with all government standards.
Perform opening and closing duties.
Maintain and inspect Lube Center equipment.
Monitor and manage Lube Center inventory.
Train all Lube Specialists according to the Car Spa certification process.
Inspect and assess performance and skills of Lube Specialists.
Provide feedback, coaching, and corrective action as needed to maintain Lube Specialist standards and improve performance.
Assist in scheduling Lube Center employees according to the staffing model.
Manage payroll budget.
Assist in achieving profitability goals.
Maintain accurate records and reporting.
Conduct physical inventory on a monthly basis.
Maintain a positive relationship with suppliers.
Perform all job responsibilities as outlined on the Lube Specialist job description.

Working Conditions:

All work is done in service bay environment in all types of weather.
Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing lube center services.
You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch.
Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)

Qualifications:

Mandatory

Preferred

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