Operations Analyst (Payments) - £35,000 - Hybrid - Edinburgh
Job Description
Operations Analyst - Platforms/Payments - £35,000 - Edinburgh - HYBRID
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Over the last 6 months, these guys have doubled their team, and they have an important mission in today's society - to meet the digital demands of the future all things investment related! They are well-backed by a billion-pound business, and they are looking for self-starters and fast learners to come on board and join them as an Operations Analyst!
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The Role:
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As an Operations Analyst, you will be a part of a collaborative, cross-functional team of engineers, product owners and other analysts with a key focus on problem-solving, innovating and delivering great customer outcomes. You will learn from experts in the industry - be at the forefront of big thinkers and elevate your professional career! You will support with all of the day-to-day operations across all of the product types ensuring that high levels of customer service is maintained, during this exciting period of growth! Experience in a similar role previously is essential.
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Responsibilities:
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- You will process operational tasks such as transfers and cash payments across ISAs, JISAs, GIAs and pension wrappers.
- Manage cash and asset flows through the use of internal and external payment transfer systems.
- Ensure that effective communication is utilised to ensure accuracy of daily tasks.
- You will own each request maintaining SLA's until the request is completed.
- You will own key operational processes within the operations domain.
- You will identify and resolve technical issues using a variety of workflows, with Python and utilise a range of collaborative applications.
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Skills:
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- Domain knowledge in all things transfer - bespoke Equisoft (ATG) and Origo knowledge
- Have experience with established platforms (payments).
- You will have experience where you will switch contexts and experience within a fast-paced environment.
- Own processes and customer outcomes
- Have technical build interest and keen to operate in a tech-focussed environment
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This company offer a people-first culture, with a transparent and inclusive environment to match. The benefits package is extensive including 27 days holiday + bank holidays, multiple other days off i.e. volunteering or dependant leave, 6% pension, life insurance, private medical, working from home equipment, perkbox and wellbeing benefits!
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The role is 3 days in the office per week in Edinburgh.
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Apply now!
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Operations Analyst - Platforms/Payments - £35,000 - Edinburgh - HYBRID