Operations and Support Supervisor

  Administrative Supervisor and Office Manager. Client experience expert. Come be part of our growing Agency team! As the administrative leader you will coordinate workflow and oversee office operations, assist sales management with reporting various sales metrics, and contribute to timely processing of client transactions. Providing top notch client services will be required. You will provide training and development to direct reports and assist with onboarding newly hired Financial Representatives. You must be committed to fostering a culture promoting open communication, integrity, professionalism, teamwork and a sense of urgency. Located in the Western Southern Life Coastal Carolina Agency in Wilmington, NC,, we are part of a Fortune 500 company offering robust benefits packages. This is a full time hourly paid position in a professional office setting (no sales or commission). Strong communication, PC skills, leadership qualities and integrity required. Job Requirements:* Provides professional and courteous service to internal and external clients.  * Plan, organizes and directs work within assigned office(s), anticipates resources needed to support changes in staffing or workloads. *Conducts office quality office, monitors and reviews reports and metrics, alerts management of potential problems. *Trains and develops AOS associates under guidance of the Training Manager, includes individualized development plans for direct reports. *Assists Sales team with recruiting processes, conducting reference checks, and general onboarding needs.  * Fosters a culture in the Agency which promotes open communication, professionalism, customer service, teamwork, and a sense of urgency.