Operations Manager

Job Description

We are currently looking for an Operations Manager to join our Wilde Aparthotel in Manchester's St Peter’s Square on a full-time permanent basis. This is an excellent opportunity for an individual with a great attitude and friendly manner to join the team at an exciting time for the group. The ideal candidate is ambitious with excellent people skills and attention to detail.

As the Operations Manager, you will play a crucial role in overseeing the operations of this 256 bedrooms/apartments property .

Our mission is to provide exceptional service and create memorable experiences for our guests. We are seeking an experienced individual to join our team.

Your responsibilities will include managing the HOD team, and ensuring smooth operations in front of house, rooms, maintenance and F&B outlets. You will report directly to the General Manager and collaborate closely with other department heads.

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid Maternity, Surrogacy, Adoptive & Paternity leave

• Generous Annual Leave

• Competitive bonus

• Pension Scheme.

• Discounted rates for overnight stays for you, and your family and friends

• Refer and earn scheme if you successfully refer a friend to work with us

• TaxSaver commuter scheme (only applicable in Ireland)

• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)

• Education Support to help you foster new skills, build confidence and flourish

• Volunteer days: 2 paid volunteer days per year to support causes in your local community

• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

• Long service rewards

Responsibilities:

- Supervise and manage the Front office and Bar/Kitchen team

- Ensure efficient and smooth check-in/check-out processes for guests

- Collaborate with the Housekeeping and Maintenance Mgr’s and manage high standards of cleanliness and maintenance across the business

- Oversee the F&B outlet, ensuring exceptional service and quality

- Collaborate with the General Manager and other department heads to develop and implement operational strategies

- Handle guest inquiries, complaints, and requests promptly and professionally

- Train and develop team members and HOD’s to deliver excellent customer service

- Assist the General Manager with budgeting, forecasting, financial analysis

Requirements:

- Previous experience in a similar role, in a hotel or hospitality industry

- Strong leadership and management skills

- Knowledge of Front office and F&B operations essential

- Excellent communication and interpersonal skills

- Ability to multitask and prioritise workload effectively

- Proficient in hotel management software (Opera ) and Microsoft Office Suite