Operations Manager

Job DescriptionJob Description

Purpose: Provide staff and operational management for Lawnmasters

Starts: After January 2nd. We will be shut down from December 23-January 2nd. Expect interviews to begin after 1/2/23.

Duties and Responsibilities:

Build strong customer relations and customer retention

Build and train a high-performing team

Provide department operational management including staff performance management, processing payroll, billing, and reporting.

Responsible for overall landscape safety compliance and risk mitigation

Work with CEO and CFO, managers, and supervisors in the development and implementation of best business performance metrics

Administrative Skills

Learning to use and utilize our CRM software

Creates and maintains quality safety and quality control reports

Files accident and injury reports including Workers Comp forms and reports

Complete all required reporting in a timely manner including staff evaluations, customer satisfaction surveys, timesheets, and employee relations communications and documents as needed

Generates monthly billing reports

Other duties as required or assigned

Education and Experience Requirements

Experience and solid expertise managing mid to large scale commercial landscape maintenance operations; includes firsthand familiarity and proficiency with production, job costing, budgeting, scheduling, and material purchasing

Proven proficiency in landscape safety including applied OSHA based landscape safety programming and key OSHA based safety certifications

Proven leadership, sophisticated supervisory abilities, excellent communication skills and organizational abilities

Experience in data based job tasking, efficiency programming and performance metrics

Proven experience in customer service and client management

Strong written and verbal communication skills

Strong time management skills, patient and meticulous

Proficient in Microsoft Office Suite and time and attendance software applications

Company DescriptionWe are a growing lawn care company that is seeking a Quality Assurance Agent to join our team. As a Quality Assurance Agent, you will be responsible for ensuring that our company's lawn care and landscaping services meet or exceed industry standards and customer expectations.Company DescriptionWe are a growing lawn care company that is seeking a Quality Assurance Agent to join our team. As a Quality Assurance Agent, you will be responsible for ensuring that our company's lawn care and landscaping services meet or exceed industry standards and customer expectations.