Operations Manager
Job Description
Job Title: Operations Manager
Location: The Prestige Group Stadium, Hartlepool TS24 8BZ
Reports To: Commercial and Operations Director
Responsible For: Bar and Catering Manager and Matchday Staff
Hours: 37.5 per week – full-time
Salary: Competitive – dependent on experience
Closing Date: 23 November 2024
Key roles and responsibilities
- Deliver outstanding off-field operations and achieve relative targets.
- Oversee the monitoring of inventory levels, implementation of best practices, forecasting of operational needs, and maintaining of external provider relationships.
- Oversee operational control systems alongside the Finance Team.
- Work alongside Directors and Senior Staff to plan and maintain a best-in-class matchday experience and set of operational standards.
- Responsible for the planning and implementation of matchday operations including ticketing, retail, fundraising, bars, kiosks, hospitality, and stewarding.
- Developing a matchday volunteer base and integration.
- Lead in the development of a non-matchday programme of stadium activity including conferencing, functions, and stadium events.
- Proactively defining, monitoring, and delivering stadium/facility maintenance plans to budget.
- Responsible for Health and Safety including fulfilment of relevant stadium/facility criteria.
- Ensuring all stadium/facility regulatory criteria are kept up to date.
- Ensuring that any work carried out on stadium/facilities is done so to specification.
- Managing the stadium security and cleaning teams for both event and non-event days
- Supporting the Commercial and Operations Director with all matchday safety in accordance with regulations.
- Undertake such other duties as may be reasonably expected.
Other Responsibilities
- Ensure operations remain compliant with all Club policies including safeguarding and equality.
- Ensure operations remain compliant with all Club health and safety procedures.
- Embed operational promotion of all Club values, including equality and .
- Always maintain professional conduct.
- Adherence to confidently and data protection procedures.
Hours of work
This is a full-time role and will include evening and weekend work where required (specifically home matchdays)
Desirable skills and experience
- Proven senior management track record with relevant sector experience.
- Proven track record of delivering value for money with financial budgets and targets.
- Proven track record of satisfying multiple stakeholders to deadline.
- A valid full clean UK Driving License.
Essential
- Excellent interpersonal skills and an ability to build and manage lasting relationships.
- Ability to inspire people with varying skill sets
- Proficient in the use of Word and Excel.
- Willingness to learn how to use database programmes relevant to the role.
- Ability to develop effective working relationships at all levels.
- Ability to multi-task and handle changes to plans and workload in a positive manner.
- Possession of excellent communication skills.
- Conscientious and motivated with high levels of personal initiative.
- Excellent organisation and timekeeping skills.
- Hardworking and enthusiastic about both the role and sport.
This post holder must hold or obtain at the earliest opportunity the relevant safeguarding training and any offer will be subject to a DBS check at the appropriate level, paid by the Club.
Safeguarding
Hartlepool United Football Club is committed to safeguarding and promoting the welfare of children, people and vulnerable adults and expects all staff and volunteers to share this commitment.
This role carries a specific safeguarding responsibility, and the post-holder is required to undergo a full enhanced DBS check, as well as providing proof of right to work in the UK.
Safer Recruitment
Hartlepool United Football Club is an equal opportunity employer, and is committed to ensuring equal opportunities, fairness of treatment, dignity, work life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
It is our policy to treat all workers and job applicants equally and fairly irrespective of their , marital status, civil partnership status, transgender status, , , , and , culture, , or .
To apply for the above position, please email tom.crawford@hartlepoolunited.co.uk for an application form. The closing date for applicants is 23.11.2024. Hartlepool United reserves the right to make this earlier at its convenience.