Operations Manager
Company Description
United Living are a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future. This role will be joining our Property Services pillar known as ULPS:
Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.
Job Description
In line with the Company and regional business plans, deliver the operational performance of contracts, ensuring programme requirements are met and financial, quality, health, safety and environmental targets and standards are achieved. Overall responsibility for meeting client and customer expectations.
Accountable for proactively managing the delivery of operational projects to programme in order to maximise returns and ensure high standards of health, safety, environmental, quality and customer satisfaction.
Drive and support the operational teams to understand and contribute to the delivery of the overall business strategy.
Create, develop and review Sector Strategy with the Business Director to support the Business Plan.
Lead the delivery of the Sector objectives, targets and deliverables as outlined within the Business Plan ensuring standards meet client expectations and critical success factors.
Build and maintain relationships with clients and key stakeholders to establish excellent working relationships, built on trust and regular communication. Liaise with clients at a senior level, attend Core and Partnering meetings and functions, actively managing stakeholder perceptions.
Lead by example on health and safety matters, ensuring that all HSQ&E activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified.
Ensure there is a suite of design/procurement/construction programmes in place that are regularly reviewed and action taken to assist delivery on time.
Ensure supply chain integration and collaboration appointing sub-contractor with best value in mind.
Strategic responsibility for resource planning and allocation to projects including demobilisation.
Manage, report and instigate continuous improvement by the effective use of KPIs.
Contribute and support the procurement process for supply chain, liaising with other departments accordingly.
Jointly accountable, with the Commercial team, to ensure the effective control of finances on the contract.
Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.
Qualifications
Minimum relevant Level 6 qualification (NVQ) or relevant membership of professional body (MCIOB/MICE) and /or construction related degree
Strong leadership capability with demonstrable experience in delivering multiple contracts across geographically dispersed locations
Contractual and Commercially focussed, with a proven track record of delivering measurable operational performance
Able to combine high levels of personal credibility with sound experience to inspire maximum confidence at all levels
Valid driving licence is required
Appropriate CSCS card
SMSTS certificate desirable
Proficient IT skills - word, excel & planning software etc.
Programming and project management skills
Knowledge of document management systems
Additional Information
Additional Information:
Must be highly computer literate including Microsoft Office, Microsoft Projects and confident in managing and working with large data set
Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry