Operations Manager

Job DescriptionJob DescriptionDescriptionWe are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue , direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply. 
Key Responsibilities

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
2. Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
3. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
4. Revenue : Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
5. Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility 
6. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. 
7. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
8. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. 
9. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. 

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field  
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role. 
• Strong focus on customer service and client satisfaction. 
• Proficient in location profit and loss analysis. 
• Demonstrated experience in revenue and direct marketing. 
• Event management experience is a plus. 
• Client relationship management skills. 
• Business development and strategic thinking abilities. 
• Leadership and team-building skills. 

BenefitsJoin our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Insurance: Company paid basic life and Short-Term to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones