Operations Manager

Job DescriptionJob Description

Operations Manager
Location - Celebration Station - Mesquite, TX
Position Type – FT Hourly

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.

Job Summary:

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.

Accountabilities:

• Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
• Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.
  
  

Principle Duties and Responsibilities:

• Proficiently operate all attractions and maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
• Be on call for special projects or holidays.
  
  

Skills/Competencies Required:

• Strong teamwork ethic and attitude.
• Attention to detail.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.
• Leadership skills.
  
  

Education, Qualifications, and Experience:

• Must be at least 21 years of .
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.
  
  

Five Star Park & Attractions is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of , , , (including and ), , political affiliation, , marital status, , genetic information, , membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote and within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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