OPERATIONS MANAGER

Job Description

Role Purpose 

This is a new role that will provide leadership and oversee the FareShare Cymru operational locations, ensuring that operations are managed efficiently, to required levels of compliance with regulations and Service Levels, meet operational objectives and ensure its ongoing success 

Strategic Development 

• Support the implementation of the FareShare Cymru strategic plan ensuring all operational plans and capacity aligns with the aims and goals of FareShare Cymru’s strategic plan 

• To recommend, develop and integrate new operations and systems to ensure the ongoing success, growth, development and financial sustainability of FareShare Cymru.   

• Support the monitoring of delivery and reporting of progress against the strategy 

• Develop long term partnerships with external stakeholders in achieving strategic goals.   

Operational Management 

• Responsible for the day-to-day operations of FareShare Cymru - ensuring that we adhere to all food safety, health and safety, operational standards and security measures.  This may include (but is not limited to): 

• Prioritisation and delegation of tasks to the Operations Team (including volunteers) and ensure that daily briefing meetings are held. 

• Ensure that there is sufficient staff and volunteers to carry out operations on a day-to-day basis. 

• Ensure that all necessary operational policies and procedures, and risk assessments are developed and that these are communicated to and adhered to by staff, volunteers, placements, visitors and contractors - including but not limited to Health & Safety, the Food Safety Manual and Equal Opportunities Policy.  

• Responsible for the wellbeing of all depot staff and volunteers.  

• Ensure that all maintenance is carried out in a timely and cost-effective manner.  

• Work with the Food Sourcing Lead to maximise intake of food and minimise waste.   

• Ensure that a good level service is provided to Community Food Members. 

• Maximise operational efficiency. 

• Maintain good relations and communications with the FareShare UK Food team, local food suppliers and Community Food Member recipient projects. 

• Ensure good collaboration and working relationships with the Development Team. 

• Liaison with external bodies including EHO and Trading Standards 

Operational Development 

• Support the strategic development plan by committing to delivery of operational objectives. 

• Recommend and implement innovative practices that will transform the charity’s operations to ensure there are no barriers to growth.   

• Develop new operational procedures in accordance with FareShare UK policies and procedures whilst also reflecting local needs.   

•  Set up and integrate new areas of delivery in line with growth of the charity.   

• Seek out and emulate good practice from within the FareShare network and beyond. 

• Monitor and evaluate operational elements of FareShare Cymru’s activities and make regular reports as required. 

• Work with the FareShare Cymru team to implement continuous improvement and quality delivery. 

Team Management   

• Line manages key positions (including the Assistant Operations Managers (AOMs)) using clear objective setting and performance management procedures.   

• Lead and support the Operations Team to deliver against objectives, ensuring they are motivated and inspired to achieve daily tasks and contribute towards strategic growth plans.  

• Complete probationary reviews and annual appraisal paperwork and meetings on time and when required, following up on training requirements and/or performance issues and keeps accurate records.  

• Hold regular two-way meetings with the team and enable feedback from the team. 

• Work with the Volunteer Lead, Employability Lead and responsible AOM to develop and implement best practice for the management, development and engagement of volunteers. 

• Deputise for the Head of Operations attending management team and other meetings as required. 

 Other    

• Carry out any other duties which may be necessary to fulfil the main purpose of the post    

• Manage specific areas of the operations budget as agreed with the Head of Operations and Finance Manager   

Person specification available at www.fareshare.cymru