Operations Manager for Clinical Services (Primarily Insourcing) – Pertemps Medical - Milton Keynes

Operations Manager for Clinical Services (Primarily Insourcing) – Pertemps Medical - Milton Keynes



Company: Pertemps Medical

Job title: Operations Manager for Clinical Services (Primarily Insourcing)

Salary: £45k-£65k + Commission (experience dependant)

Contract type: Permanent Contract

Hours: Full-time 40hrs per week

Location: Milton Keynes Office although hybrid/remote working considered 

Start Date: ASAP



Job Description



Pertemps Medical is going through an exciting period of growth and change. We are seeking to add to our brilliant Clinical Insourcing Team to support our significant multiyear investment and expansion plans – building upon our strong ethos of patient safety, high clinical standards, robust team support, and sector-leading dynamism.



We are looking for an experienced Operations Manager to set up and run our NHS Clinical Insourcing contracts. In addition to this, the successful candidate will also be expected to aid in the smooth running of additional Clinical Services procured by our Business Development Teams.



Key Responsibilities



Operational Management and Planning



Operationally manage clinical services to deliver excellent patient care effectively and efficiently

To manage the setup of new clinical services and maintain service standards throughout the contract

Project planning and effective communication between Pertemps Medical, NHS Trust/Health Board and clinical teams to ensure service delivery timeframe are met

Deliver operational key performance indicators agreed within the contract

Ensure systems are in place to monitor and evaluate performance against service objectives

Develop and maintain effective communication both within the services and with relevant teams.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance and service expansion

Able to provide/organise “on-call” support to teams as required by the organisation

To lead and motivate the operational team support (service coordinators) to ensure a high standard of professionalism, efficiency, effectiveness, and innovation in the delivery of patient care

To support the Clinical Governance Lead with complaint/incident and compliment management following Pertemps Medical Insourcing policy and procedures

To support the Head of Clinical Services with the operational element of tender submissions e.g. capacity planning/operational setup capabilities.

To promote Equality, & , Health & Safety, Quality & Continuous Improvement across the Clinical Services division and the wider Pertemps Medical company.

To support the ongoing development of the Clinical Services division and future projects e.g., CQC (Care Quality Commission) registration/introduction of digital/patient outcome systems.

Must-Have:



-          Experience of running clinical services within an NHS Trust/private hospital or   insourcing/outsourcing company.

-          Extensive knowledge of the NHS and patient pathways in multiple specialties

-          Excellent communication skills

-          Excellent organisational skills

-          Working to KPIs

-          Contract management experience

-          Excellent IT skills



Company Overview



Pertemps Medical is a market-leading supplier of both domestic and international medical recruitment services and clinical services, dedicated to delivering the highest standards to its client base within the NHS, public and private sectors. Pertemps Medical is the provider of choice for healthcare employers that hire exceptional medical Doctors, Nurses and AHPs.



The Pertemps Group is the largest privately owned staffing specialist company in the United Kingdom. Pertemps has over 200 branches nationwide to enable us to support our clients on a basis, combined with local knowledge and support.



The Pertemps Medical head office, located in Milton Keynes, is the central hub of our business where we coordinate all of our medical recruitment projects.



If you’re looking to take that next step in your career and be a part of a dynamic team, get in touch today:



James Tomlin

Head of Commercial Partnerships

Tel: (phone number removed)

Email: (url removed)