Operations Manager - Complex Care (Hybrid)
Job Description
OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team!
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If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you! As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.
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Role: Operations Manager - Complex Care (Hybrid)
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Location: Nottinghamshire
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Salary: TBC
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Key Responsibilities:
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- Ensuring excellent levels of service delivery
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- Leadership and development of Community Care Lead team
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- Performance Management - set and achieve KPI's, conduct performance reviews, and manage team performance.
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- Ensure operational excellence, overseeing daily operations and key processes
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- Financial performance, to align with and exceed budget requirements
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- Developing and maintaining long standing relationships, with internal and external stakeholders
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- Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams
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- Collaborative working with clinical, wider operational and business development teams
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- Continuous quality improvement, to align with our quality agenda
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We are looking for a talented individual with:
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- A passion for high quality complex care
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- An appetite for growth and success
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- Proven experience in complex care or homecare management
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- Commercially astute, with a proven track record of achieving and exceeding financial performance
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- A solid understanding of CQC regulations and legislative requirements
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- Strong motivational leader, with a proven track record of developing high performing teams
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- Excellent communication and problem-solving abilities