Operations Manager ( Grand Canyon Skywalk)
Job DescriptionJob Description
On-site management of the daily Skywalk operations. Responsible for providing an outstanding experience for guests while visiting the Skywalk. Direct supervision of supervisors over retail and ticket sales, photo sales and customer service. Responsible for daily, monthly and yearly cash flow from ticket, photo and retail sales. Responsible for supporting operations, such as Express Drivers and Guides providing service for Helicopter Express Tours, Greeters and Skywalk Guides and Photographers. Ensure services are being adequately provided by GCW Maintenance, Janitors and Food & Beverage. Monitor weather conditions and other factors affecting Skywalk daily operations. Responsible for the safe operations of the Skywalk at all times. Ensure daily scheduling of staff is adequate to meet anticipated attendance. Assist supervisors in dealing with difficult employee situations. Responsible for proper cash handling and cash room operations. Ensure daily posting of Skywalk attendance and photo sales activities, monitoring the attainment of daily sales goals. Acts as a Hualapai ambassador. Responsible for assisting the General Manager with financial, budgetary and business decisions for the operations and leading, coaching, motivating and developing Skywalk employees.
Company DescriptionGrand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai Indian Tribe, which has occupied the land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area, including the nearby lodge, ranch, river rafting company and Grand Canyon West. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.Company DescriptionGrand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai Indian Tribe, which has occupied the land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area, including the nearby lodge, ranch, river rafting company and Grand Canyon West. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.