Operations & Sales Manager

Job DescriptionJob Description

OPERATIONS AND SALES MANAGER

This is an office-based position leading the day-to-day operations of AlphaCord and CryoChoice.  Reports to the CEO. 

Primary job duties include:

SALES & CLIENT SERVICE

·         Develop working expertise in newborn stem cell/sperm processing and therapeutic uses.  Utilize this knowledge as needed in discussions of clinical and scientific issues with prospective enrollees and medical professionals.

·         Hire, Train, Manage and Develop high-performing sales team/personnel in receiving incoming calls/emails/Live Chats/ from prospects/current clients, answering their questions, meeting their needs, and obtaining enrollments, and providing ongoing coaching, feedback, and performance evaluations.   

·         Set individual and team sales quotas, monitor progress, and identify areas for improvement by tracking sales activity, analyze sales data, and identify trends to optimize sales performance.

·         Train and Manage Customer Sales staff on SOPs in procuring newborn stem cell/sperm samples appropriately. 

·         Demonstrate superlative customer sales/service when supplementing Customer Sales Specialists during busy times and handling escalated issues.

·         Direct daily kit finalizing and shipping to clients.

·         Handle all requests for sample releases, transfers, and disposals.

·         Oversee digital document management.

·         Interact with lab personnel to maintain quality and timely processing and communication.

·         Regulatory - ongoing compliance 

OPERATIONS

·         Manage inventory of collection kit components, oversee kit production and assembly assuring quality and quantity standards are met. 

·         Manage inventory of laboratory processing and storage materials.

·         Manage inventory of marketing materials,

·         Manage payroll and After Hours call schedule. 

BILLING

·         Maintain expertise in daily billing functions of NetSuite

·         Hire, train and manage Billing associates in performance of interaction with clients, processing payments, distributing invoices and statements, and other department activities.

·         Perform payroll functions, and After Hours scheduling.

QUALIFICATIONS

·         Bachelor’s degree

·         Experience in managing customer sales and billing associates

·         Proficiency in CRM software