Operations Support Analyst - London

3rd Line Operations Support Analyst  - London



We’re looking for a proactive 3



rd



Line Support Engineer to join a global, professional services firm as they continue on their on-going phase of growth to help drive service excellence across their IT team and support the wider business, who can work on-site up to 5 days per week in London.



In this role, you’ll handle complex (3rd line) technical issues, help drive system improvements, and make sure our people have the tools and support they need to work efficiently.



If you enjoy digging into challenges, streamlining processes, and collaborating across teams, this could be your next move!



What you’ll do:



Provide 3rd line technical support for complex issues



Analyse system and application usage to improve user experience



Work with cross-functional teams to implement enhancements



Lead user research and feedback initiatives



Build and configure hardware as needed



Support onboarding/offboarding processes



Develop clear system documentation and user guides



Contribute to a knowledge base of common fixes



Stay proactive and adaptable to business needs



What you’ll bring:



MCP qualification (, not essential)



ITIL v4 knowledge/experience



Strong experience in 3rd line support and user experience engineering



Analytical problem-solving mindset



Excellent communication and collaboration skills



Ability to juggle multiple priorities and stay calm under pressure



For full details and immediate consideration, please get in touch