Operations Support Engineer

Job DescriptionJob Description

Job Description:
Description

Responsibilities
• Answer phone calls professionally and communicate clearly with Customers and Internal teams
• Triage incoming tickets, investigate, troubleshoot and work on ticket resolution
• Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues. Represent the TAC Team in customer calls & bridges and during high severity outage situations.
• Ensure the latest ticket status ticket status is provided to the customers
• Software and patch upgrades on network element to support feature testing and issue resolution verification
• Provide 24X7 support as needed for commercial Network outages and network performance issues.
• Implement MOPS, knowledge based articles, and how to procedures.

Experience
• Customer service skills including answering phone calls
• At least 2-5 years of experience in Telecom environment.
• Willing to work any shift assigned – morning/mid/night shift and weekends
• 4G LTE and 5G wireless basic knowledge and experience
• Basic Knowledge of wireless network architecture, protocols, RF optimization and standards
• Knowledge of wireless network deployments, installation and commissioning processes.
• Experience using an OSS platform for network management

Educational Requirements
• Bachelor’s degree in Telecommunication Engineering or Network Engineering
• Basic knowledge of 4G and 5G technologies is a must
• Basic understanding of Virtualized and cloud networking is a plus
• User-level experience using UNIX/ LINUX commands is must (Advanced Unix skills is a plus)
• Excellent Microsoft Office Skills required - Advanced Excel Skills with macro/VB is a plus
• Shell scripting or any scripting knowledge is a plus

Company DescriptionTelnet, Incorporated is a consulting firm providing complete Telecom and IT solutions globally. Established in 1995, Telnet has been providing innovative and competitive solutions to wireless operators, equipment vendors, as well as government and other commercial entities, in form of turnkey operations or technical outsourcing. Telnet provides its clients with superior products and customized solutions that give them the edge in today's competitive market place. Telnet's dedicated staff is committed to your success.Company DescriptionTelnet, Incorporated is a consulting firm providing complete Telecom and IT solutions globally. Established in 1995, Telnet has been providing innovative and competitive solutions to wireless operators, equipment vendors, as well as government and other commercial entities, in form of turnkey operations or technical outsourcing. Telnet provides its clients with superior products and customized solutions that give them the edge in today's competitive market place. Telnet's dedicated staff is committed to your success.