Photocopier Field Service Engineer - South East

ROLE : Photocopier Field Service Engineer

PACKAGE: up to £35,000 + car , fuel card , neg holidays ,pension etc



CLIENT



An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London



JOB OVERVIEW



Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.



KEY TASKS



To service, repair and maintain photocopiers, and MFDs/MFPs

Ensure all visits are completed in accordance with call control and SLA

Ensure standard of repair/maintenance in accordance with company expectations

Advise on potential upgrades (if applicable)

Maintain records and paperwork as directed by management

Providing exceptional customer service at all time

Attend training sessions to keep skill sets updated

Software problem solving.

Installation of hardware, movement of hardware.

Regular contact with call schedulers.ESSENTIAL SKILLS AND EXPERIENCE



To service, repair and maintain Photocopier / MFDs

Ensure all visits are completed in accordance with call control

Ensure standard of repair/maintenance in accordance with company expectations

Advise on potential upgrades (if applicable)

Maintain records and paperwork as directed by management

Providing exceptional customer service at all time

Attend training sessions to keep skill sets updated

Software problem solving

Installation of hardware, movement of hardware.

Regular contact with call schedulers

Attend Monthly / Quarterly Service review meetings as required

Carry out Pro-Active maintenance visits across the estate as required

Assist Pro-Active consumables team / customers as requiredDESIRED SKILLS AND ABILITIES



Knowledge on Papercut or Uniflow

Broad experience of IT services across a range of organization's including Private and Public Sector.

Enthusiasm and willingness to learn and be accredited in emerging technologies.

Commitment to Mission, Vision and Values.

To consider the customer's visibility and requirements of our services.

Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.

Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.

Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.

Execute tasks and record efficiently to enable timely billing.

Apply Now!

Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)