[PIPELINE] Order Management Administrator

Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Order Management Administrator We are looking for a Customer Care Specialist which will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns. The Customer Care Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications. What will you do? Receive and promptly respond to customer queries and investigate customer's challenges, find solutions, and provide feedback To maintain a high degree of customer service for all support queries and adhere to all service management principles. Document Issues and Resolutions Learn About New Products and Services and relay the information to the customer Assist in developing Customer Service Solutions Identify possible Website Errors reported by customers Mastery of the systems that are used that include but are not limited to: BAAN, iPortal, mySE, PRM, Deescalating customers via email, chat, or phone and finding viable solutions Providing case updates to the customers in a timely manner Provide solutions and approvals for escalated customer inquiries and concerns Report processes and/or policies that need updating Must thrive in a fast-paced environment and be able to stay organized Report any challenges that they encounter to supervisor Assist with the queue volume to reduce abandonment rates To take ownership of user problems and be proactive when dealing with user issues. Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Other duties as assigned by management Qualifications Who would be successful? Job Knowledge: Understand duties, and responsibilities. Have necessary job knowledge, understand company mission/value, keep job knowledge current, and be in command of critical issues. Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help team members to achieve goals, welcome newcomers, and promote a team atmosphere. Decision Making/Judgment: The ability to interact effectively with stakeholders and make sound decisions for the business. Initiative: Take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development. Productivity: Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow. Bachelor’s degree or equivalent work experience Experience communicating with overseas teams via virtual meetings Experience communicating directly with the client Experience in voicing their concerns Strong analytical and problem-solving skills Must be solution oriented Ability to work in a fast-paced environment and ability to prioritize work and focus on generating business results Superior time management and prioritization skills are required Critical thinking and innovation is a requirement Ability to work effectively in diverse groups Ability to work under pressure and manage multiple escalated cases at the same time is a requirement Ability to work effectively in diverse groups Must have a very high proficiency in English- written and oral with a minimal accent Applicants must be willing to work in Rosario, Cavite. What’s in it for me? Global family leave Comprehensive medical coverage for employee and dependents Worldwide Employee Stock Ownership Flexible work arrangement and more!