Planner/Administrator

Job Title: Planner Administrator

Location: Ware

Hours: Monday - Friday, 8:30 AM - 5:30 PM

Salary: £22,000 - £30,000 per year (based on experience) + regular bonuses

 

About the Company

My client are a fast-growing company specialising in domestic boiler installations, heating maintenance, and plumbing. They pride themselves on high standards and excellent customer service.

 

Role Overview

We are seeking a highly organised and proactive Planner Administrator to manage daily scheduling, coordinate technician assignments, and ensure smooth operations.

 

Key Responsibilities

·Schedule and assign jobs to technicians based on expertise and availability

·Process service requests, cancellations, and reschedules

·Send appointment confirmations and reminders

·Handle emergency calls and prioritise urgent issues

·Update job records, monitor parts availability, and communicate with technicians

·Follow up on completed jobs, outstanding quotes, and customer reviews

·Maintain accurate records and assist with inventory checks

 

Key Skills & Experience

·Minimum 2 years' experience in administration (plumbing/heating industry )

·Strong organisational and time management skills

·Excellent communication and problem-solving abilities

·Proficient in IT (Microsoft Office, Google Sheets)

·Ability to multitask and work independently in a fast-paced environment

 

Perks & Benefits

·Salary reviews based on performance

·Bonus scheme for sales and outcomes

·20 days holiday + bank holidays

·Company pension

·Hybrid working 1 day per week (after probation)

 

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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