Principal Customer Success Engineer

Responsibilities:Delivering high quality technical services to Oracle CSS CustomersEnsuring adherence to internal methodology, tools and quality standardsIdentifying required/recommended actions on customers' systems as main output of service delivery, based on own knowledge and experienceUnderstanding customer requirements and, based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.Active participation in services developmentActive collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business resultsTechnical Qualifications:Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, supportOVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI InstallerOracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNSOracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches and OLVMValuable skills on DevOps, Ansible, Terraform and Oracle Cloud Infrastructure (OCI)Other Qualifications:University Degree in Computer Science or similarStrong English written/verbal communications (French, Spanish or German will also be valued)Self-motivated individual who works well in a team environmentExcellent Incident and Problem Management skillsFlexibility to visit or work at customer premisesFlexibility to travel (~ 25% of the time) in the region (EMEA)Flexibility to be “on-call” as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hoursExperience in working as part of Global/Matrixed/Remote teamsSelf-driven, ability to work under minimal supervisionExcellent analytical skills #J-18808-Ljbffr