Procurement & Service Operations Manager

Job DescriptionJob Description

About Us

VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions. We protect people, places, and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. 

We are currently seeking a dynamic and energetic leader for our Procurement & Service Operations Department, based in our Port Washington office, to oversee and manage procurement, logistics, and service operations. This balanced role focuses on sourcing, purchasing, coordinating the delivery of materials and equipment, and managing service execution to meet VIRSIG’s operational and customer service objectives. 

Under minimal supervision, the Procurement & Service Operations Manager will be responsible for managing the procurement of items sold as part of projects, installations, and sales, ensuring logistics are handled effectively to guarantee timely delivery and keeping all stakeholders informed.  Simultaneously, this role oversees service operations, including scheduling, coordinating, and supervising service team activities to ensure customer satisfaction and operational efficiency.  This includes overseeing a small team of service technicians, primarily assigned to service and maintenance contracts, but also supporting other client needs as required. 

This role integrates procurement, logistics, and service management to drive operational excellence, ensure timely project delivery, and maintain high customer satisfaction. 

Why join us?

• Competitive compensation packages
• Medical, dental, vision coverage
• Health reimbursement account 
• 401(k) with company match
• Professional development assistance
• PTO program
• Paid federal holidays
• Growing firm with fantastic team and culture

Job Details

Job Responsibilities

• Manage the procurement of materials and equipment required for projects, installations, and sales, ensuring accurate and timely delivery

• Develop and maintain strong relationships with vendors, manufacturers, and suppliers to negotiate favorable terms and ensure quality and cost-effective procurement

• Manage logistics to track the shipment and arrival of product orders and provide regular updates to relevant stakeholders

• Perform inventory control, including tracking stock levels and reordering supplies as needed

• Coordinate with internal teams to forecast procurement needs and align logistics strategies with project timelines

• Schedule and direct service tasks, monitor the progress of current service projects, and manage service team members to ensure the team's objectives and contract requirements are met

• Handle customer issues and concerns quickly and professionally to maintain strong customer relationships and grow service opportunities

• Perform service administration including generating service tickets and sales orders, assigning technical resources for service execution, managing and updating invoices, processing new orders, and securing customer sign-off or work approvals

• Lead a department to include prioritization of required tasks and balancing resources needed to achieve success

• Develop strategies for continuous improvement, including refining procurement and logistics methodologies and procedures

• Establish and maintain strong working relationships with internal and external resources (sub-contractors, vendors, manufacturers, etc.) to ensure operational requirements can be met in a timely manner

• Solve problems and remove obstacles to effective and efficient procurement, logistics, and service execution through collaboration and creative thinking

• Manage VIRSIG’s warranty program, including equipment lists, warranty periods, warranty terms and conditions, and manufacturer support availability

• Audit field work and service execution to ensure both VIRSIG and customer quality standards and contract requirements are met

• Provide operational assistance to support full-time equivalent (FTE) positions within the organization

• Assist in gathering equipment quotes and entering or processing purchase orders to secure materials needed for service or projects

• Ensure new technicians or other personnel are properly trained in operational procedures

• Build out and manage a knowledge base of procurement, logistics, and service-related issues, processes, and historical data

• Maintain a strong working knowledge of VIRSIG and industry-specific technologies, procedures, innovations, materials, tools, and processes to ensure resources and clients have access to current and relevant information

• Oversee a small team of service technicians, ensuring efficient allocation of resources to service and maintenance contracts while supporting other client needs as required

• Coordinate team activities to ensure successful procurement, logistics, and service management where necessary

Qualifications & Experience

• 3-5 years previous Procurement, Logistics, or Service Management experience
• Minimum 1 year of experience in the electronic security system industry
• Minimum 3 years of experience in a management or dispatch capacity
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
• Previous exposure and moderate technical understanding of Electronic Security Systems to include access control, intrusion detection, video surveillance/CCTV, and similar low voltage communications equipment, software, and infrastructure
• Strong understanding of procurement and logistics principles, including inventory control, vendor management, and supply chain optimization
• Strong understanding of service operations management, including scheduling, resource allocation, and quality assurance
• Ability to understand basic technical explanations and convey updates regarding technical matters to both internal and external audiences
• Motivated and diligent work ethic capable of understanding and performing tasks with minimal supervision
• Strong organizational skills and the ability to build and manage repositories of information within company provided computer information systems
• Strong verbal, written and interpersonal communication skills and commitment to professionalism in customer interactions
• Experience with a procurement, service, or inventory management software system is required
• Working knowledge of Microsoft Office; experience with ConnectWise or similar platforms is a plus
• Strong understanding of field services, installation, and preventive maintenance services
• Strongly self-motivated and directed with the ability to work independently and as part of a team
• Outstanding written and verbal communication skills
• Ability to provide on-call support outside or standard business hours on occasion

Standard Schedule

• Monday - Friday 8:00am - 5:00pm
• This position will be based in-office at our Port Washington headquarters, however allows potential for a flexible schedule and partial hybrid remote/home office performance; work-related travel anticipated to be 10% or less

VIRSIG’s “Why”

At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation’s values. If you’re driven and looking for a place to grow, come join us.

VIRSIG’s Core Values

• People Matter
• Do the Right Thing
• Endless Pursuit of Excellence
• Long-term vs Short-term Focus
• Be Heroic!
• Never Give Up

VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience.

VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to , ancestry, , (including , childbirth, or related medical conditions), or expression, genetic information, marital status, medical condition, mental or physical , origin, protected family care or medical leave status, , (including beliefs and practices or the absence thereof), , military or veteran status, or any other characteristic protected by federal, state, or local laws.

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