Product Support Engineer

Position: Product Support Engineer

Location: Rotterdam, Netherlands

 

Samuel Knight Energy are working with a well establish client Head Quartered in Germany who are now looking hire a Product Support Engineer for their office in Rotterdam, Netherlands. As Product Support Engineer you will be responsible for supporting over 100 service locations globally, liaising with service managers, ensuring personnel readiness, and actively shaping the technical side of go-to-market strategies for new products. 

Key Responsibilities:

• Active support of service locations worldwide (service engineers and workshops) in all technical matters related to the assigned product(s);  
• Responsible for setting up and holding regular interactions with service managers worldwide to ensure that the teams are up to date regarding the latest developments and are able to support our customers; 
• Single point of contact with the technical teams of our cooperation partners (OEMs) in relation to the assigned products(a);
• Ensure the relevant service organizations have the right number of qualified and trained personnel to perform the needed respective jobs; 
• Active support of the business development team in assessing new products and partners, including technical feasibility and compatibility with the capabilities of the business network
• Responsible for the definition and implementation of all technical work packages during the go-to-market phase (as part of the product management team): technical concepts, preparation/adaptation of technical presentations, webinars, training, participation in roadshows.

Qualifications

• Maritime, Shipping or Navy Background is a must
• EU Passport holder living within the Rotterdam area
• Problem solver and strategic mind.
• Master degree in engineering or comparable 
• 5+ years’ experience in a service role, ideally in a global matrix organization 

Salary

• Gross month salary between 3800 and 5600 euro gross per month

If you are looking to develop your career with an internationally oriented organization please email me with your CV to Rickelle.Bettinelli@samuel-knight.com for a confidential discussion.