Production Support Engineer

Production Support Engineer





Duration: 8.5 months plus (possible extension or conversion)





Location: HYBRID W/ ONSITE REQUIREMENT 3 days onsite





Tampa, FL 33610





Background:





The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.





Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.





Key Responsibilities:





Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles





Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.





Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.





Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.





Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk





Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems





Provide Overnight/weekend or when required support for the applications on a rotational basis.





Qualifications





3+ years of Level 2/3 Production Support with strong debugging and analytical skills





1+ years of experience supporting large financial services firm





3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.





1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk





1+ years experience monitoring batches and meeting SLAs





Incident Management tools like ServiceNow





Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.





Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management





Additional skills that are nice to have:





Experience with MongoDB.





Strong knowledge of Microsoft and Linux operating systems.





Knowledge Core Java [beneficial], Perl [beneficial]





Personally well organized and an excellent team player, Willingness to learn.





Atleast a BS degree in computer science or related





Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority////LGBTQI//Veterans.